Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Lilly Lilly

Palm City,FL

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Meticulous hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Work History

Hostess

Palm City Grill
10.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Head Hostess

Black Marlin Bar & Grill
09.2023 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took information about guests' party size, led to seating and offered menus.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Used cash registers and credit card machines to cash out customers.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Delivered pick-up and curbside orders to guests.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
06.2024

Skills

  • Reservations Management
  • Server Support
  • Food Running
  • Guest Complaint Resolution
  • Dining Room Management
  • Complaint Handling
  • Dining Area Maintenance
  • Guest Engagement
  • Customer Service
  • Event Planning
  • Guest Seating
  • Performance Improvement
  • Service Prioritization
  • Interactive Communication Skills
  • High-Volume Dining
  • Cleaning and Sanitation
  • Safe Food Handling
  • Beverage Preparation
  • Kitchen Staff Coordination
  • Food Inspection
  • Table Setting Knowledge
  • Impression Management

Additional Information

i worked under the table for a yacht brokerage astablishment doing taxes payroll and data entry

Timeline

Hostess

Palm City Grill
10.2023 - Current

Head Hostess

Black Marlin Bar & Grill
09.2023 - Current

High School Diploma -

Treasure Coast High School

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Lilly Lilly