Lilly Marshall
Bloomfield,NM
Summary
Adept at fostering strong relationships and providing emotional support, I excelled in roles at San Juan Regional Medical Center and beyond, enhancing customer loyalty and team productivity. My expertise in early childhood education and tech-savviness drove significant improvements in operational efficiency and client satisfaction, showcasing my ability to multitask and resolve issues effectively.
Overview
5
5
years of professional experience
Work History
Rehabilitation Support Technician
San Juan Regional Medical Center
2022.09 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Exhibited high energy and professionalism when dealing with clients and staff.
Warehouse Supervisor
Simply Obsessed
2021.02 - 2022.05
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Supported production workers in meeting goals without compromising safety and compliance.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
Private Nanny
Private Family
2019.11 - 2020.12
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Implemented daily routines for optimal child development and created a structured environment.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Guided children through online learning during the COVID-19 shutdown.
Education
No Degree - Marketing
Brigham Young University
Provo, UT04.2025
Bachelor of Arts - Social Work
Western New Mexico University
Silver City, NM07.2025
Associate of Arts - Liberal Arts
San Juan College
Farmington, NM05.2020
Skills
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Workload Management
- Active Listening
- Prioritization
- Strong Work Ethic
Timeline
Rehabilitation Support Technician
San Juan Regional Medical Center
2022.09 - Current
Warehouse Supervisor
Simply Obsessed
2021.02 - 2022.05
Private Nanny
Private Family
2019.11 - 2020.12
No Degree - Marketing
Brigham Young University
Bachelor of Arts - Social Work
Western New Mexico University
Associate of Arts - Liberal Arts
San Juan College
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