Lilly-Ann McCoy
Garden City
Summary
Dynamic professional with extensive experience in customer service and team management. Proven track record of enhancing operational efficiency through effective communication and strong organizational skills. Committed to continuous learning and delivering exceptional results in fast-paced environments. Adaptable to various work settings and challenges.
Overview
9
9
years of professional experience
Work History
Amazon Delivery Driver
AJF Express LLC
Canton
11.2025 - Current
- Load and unload packages to be delivered
- Safely driving and operating the delivery vehicle at all times
- Uses hand held device for routing information and customer delivery information
Internal Service Supervisor
Todd Wenzel Buick/GMC
Westland
05.2025 - 11.2025
- Write up pre-delivery inspections for new cars that come to our dealership
- Write up repair orders for used cars, such as certification, safety, or any recalls
- Manage used car technicians and detailers
- Assist service advisors with over flow appointments and phone calls
- Able to delegate work and prioritize tasks in necessary order
Patient Care Coordinator
BluePearl Pet Hospital
Southfield
04.2023 - 05.2025
- Discharge patients and go through instructions for further care needed after leaving our hospital
- Documenting conversations with clients and specialists in medical record
- Preform client call backs
- Able to audit and review invoices to maintain appropriate charges
- Acts as a liaison between clients and medical team to keep information up to date and able to facilitate questions
Hostess
Flemings Steak House and Wine Bar
Northville
12.2018 - 08.2023
- Maintained a safe environment for customers and employees
- Learned skills on how to maintain and operate and maintain a restaurant on a day-to-day basis
- Seated guests and managed seating chart
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
Assistant Used Car Manager
Varsity Lincoln
Novi
08.2019 - 02.2023
- Able to communicate with customers in need of help or assistance
- Daily communication between managers and salespersons
- Assign roles and responsibilities to other employees as a manager
- Received daily tasks and complete them in a timely manner as a team player
- Managed inventory for cars that needed detailing
Assistant Manager
Little Caesars
Farmington Hills
12.2016 - 04.2019
- Established a sanitary work environment
- Managed staff on each shift and planned work schedule
- Unloaded, prepared, baked, and served food to customers
- Preformed all shipping and receiving operations
- Oversaw counting money each night while closing the business
- Developed verbal and written communication skills
Education
High school diploma -
Benjamin Franklin High School
Livonia, MI05.2018
Skills
- Microsoft Office/Excel
- Self-motivated
- Quick learner
- Team collaboration
- Time management
- Instruction adherence
- Continuous learning
- Empathy
- Effective communication
- Organizational skills
- Adaptability to change
Training
CPR/First Aid, American Red Cross, Profound knowledge in first aid, CPR, and automated external defibrillators
Activities Organizations
All American Pet Resort, Garden City, MI, Volunteer, Helped with tasks around the business including feeding animals, cleaning animals and kennels, and ensuring all animals received their daily exercise
References
References available upon request.
Timeline
Amazon Delivery Driver
AJF Express LLC
11.2025 - Current
Internal Service Supervisor
Todd Wenzel Buick/GMC
05.2025 - 11.2025
Patient Care Coordinator
BluePearl Pet Hospital
04.2023 - 05.2025
Assistant Used Car Manager
Varsity Lincoln
08.2019 - 02.2023
Hostess
Flemings Steak House and Wine Bar
12.2018 - 08.2023
Assistant Manager
Little Caesars
12.2016 - 04.2019
High school diploma -
Benjamin Franklin High School