Lilly Meas
Philadelphia,PA
Summary
Dynamic and detail-oriented professional with extensive experience at PaPain and Rehab, excelling in patient scheduling and customer service. Proven ability to enhance office efficiency and maintain confidentiality while managing high-volume inquiries. A compassionate caregiver with strong organizational skills, dedicated to delivering exceptional patient relations and support. Knowledge in patient care protocols and healthcare regulations, paired with skills in scheduling and electronic medical records management.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
PaPain and Rehab
537 W Butler St
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Fiber Optic Assembler
Lynn Electronics
1390 Welsh Rd, North Wales, PA 19454
02.2024 - 12.2024
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Connected cables, tubes, and wiring according to specifications.
- Maintained high standards of cleanliness and organization, ensuring safe working environment.
- Reduced material waste, carefully following assembly instructions and protocols.
- Monitored inventory, keeping necessary supplies on hand.
Receptionist
Benefit and Pension Funds for Hospital Empoyees
1319 Locust St Philadelphia, Pa 19107
05.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Customer Service Associate
CVS
7350 Oxford Ave, Philadelphia, PA 19111
09.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Cross-trained and backed up other customer service managers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Education
High School Diploma -
Swenson Arts & Technology High School
2750 Red Lion Rd, Philadelphia PA 19114 06-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Medical terminology knowledge
- Clinical documentation
- Reliable team player
- Electronic medical records
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Compassionate caregiver
- Conflict resolution
- Patient scheduling
- Schedule coordination
- Documentation
- Intake form processing
- Reminder calls
- Information documentation
- Paperwork coordination
- Patient relations
- Check-in management
- Dependable and responsible
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Organization and time management
- Friendly, positive attitude
Languages
khmer
Limited Working
English
Full Professional
Timeline
Front Desk Receptionist
PaPain and Rehab
01.2025 - Current
Fiber Optic Assembler
Lynn Electronics
02.2024 - 12.2024
Receptionist
Benefit and Pension Funds for Hospital Empoyees
05.2022 - 01.2023
Customer Service Associate
CVS
09.2021 - 03.2022
High School Diploma -
Swenson Arts & Technology High School