Lilly Mitchell
Friendswood,TX
Summary
My name is Lilly Mitchell, and I am a resourceful and people-focused professional 25 year old with a strong background in customer service, team support, and communication. I am experienced in fast-paced environments through roles in the service industry and early childhood education, with a proven ability to stay organized, solve problems on the fly, and deliver exceptional experiences. I am skilled at multitasking, managing schedules, and maintaining a positive, solutions-oriented attitude under pressure. I am excited and eager to bring a dependable work ethic, strong professional and personality skills, and a fresh perspective to a collaborative office environment.
Overview
7
7
years of professional experience
Work History
Private Nanny
Private Family Employer
Friendswood, TX
11.2024 - Current
- Kept in touch with parents to share updates, talk through concerns, and make sure everyone was on the same page.
- Handled emergencies calmly and made quick, thoughtful decisions when things came up.
- Created a safe, fun, and supportive space for the kids in their home.
- Made snacks and meals, came up with activities, and followed each family’s approach to discipline and structure
Lead Teacher
The Goddard School For Early Childhood Development
Friendswood, TX
02.2024 - 10.2024
- Stayed calm and supportive while working with students, helping them grow at their own pace.
- Set clear expectations and kept things running smoothly by sticking to classroom rules.
- Supervised students during class and break times to make sure everyone was safe and on track.
- Built out lesson plans each week based on themes from the education director.
Server
Yard House
Friendswood, TX
01.2023 - 01.2024
- Made sure every guest had a great experience by staying friendly, helpful, and on top of their needs.
- Walked guests through the menu, gave suggestions, and took orders for food and drinks.
- Moved around my section to check in with customers, handled their requests, and stayed on top of things during busy times.
- Handled unsatisfied customers in a calm, friendly manor to make sure they had an excellent experience at the restaurant.
Lead Barista
Summer Moon Coffee
Friendswood, TX
08.2021 - 01.2023
- Kept the workspace clean and organized—wiped down machines, counters, and tables regularly.
- Helped customers pick out drinks and snacks, making suggestions based on what they liked or needed.
- Gave teammates tips and feedback to help them hit performance goals.
- Trained new baristas on how to make drinks, provide great service, and handle day-to-day tasks.
- Learned recipes for all the go-to drinks, and seasonal specials by heart.
Front Desk and Barista Lead
El Gato Coffeehouse
Houston, TX
03.2021 - 08.2021
- Chatted with customers, created posts on social media, answered questions, and highlighted promos and deals.
- Welcomed customers, and took orders for coffee, snacks, and other drinks.
- Handled the register and made sure every transaction was accurate.
- Delivered great customer service by replying quickly, and keeping things friendly and helpful.
Barista
Alta Coffeehouse
Newport Beach, CA
06.2018 - 10.2020
- Created promotional displays for advertising special events or promotions at the cafe.
- Described menu items to customers and suggested products based on stated preferences.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
Education
High School Diploma -
Calvary Chapel High School
Costa Mesa, CA06-2018
Skills
- Multitasking in fast-paced environments
- Positive, solution-focused mindset
- Effective communication
- Reliable and responsible
- Positive and professional
- Social media engagement
- Customer service
- Verbal and written communication
- Conflict resolution
- Time management
- Adaptability
Timeline
Private Nanny
Private Family Employer
11.2024 - Current
Lead Teacher
The Goddard School For Early Childhood Development
02.2024 - 10.2024
Server
Yard House
01.2023 - 01.2024
Lead Barista
Summer Moon Coffee
08.2021 - 01.2023
Front Desk and Barista Lead
El Gato Coffeehouse
03.2021 - 08.2021
Barista
Alta Coffeehouse
06.2018 - 10.2020
High School Diploma -
Calvary Chapel High School
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