Lilly O'Farrill
The Bronx,NY
Summary
Experienced Certified Nursing Assistant with a strong background in patient care in diverse medical environments. Skilled in observation and patient assessment. Demonstrated ability to stay composed in challenging situations, manage difficult patients, and handle high-stress scenarios effectively. Known for building positive relationships with patients and families through empathetic communication, respect, and top-notch customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nursing Technician
White Plains Hospital Wph
10.2025 - Current
- Assisted nursing staff in patient care procedures and daily activities to ensure comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Collaborated with multidisciplinary teams to coordinate patient care effectively and efficiently.
- Trained new nursing technicians on best practices and hospital policies to improve team performance.
- Contributed to higher patient satisfaction scores by providing empathetic support and effective communication to address individual needs.
- Assisted nurses with wound care management, ensuring proper dressing changes were performed according to established protocols for faster healing times.
- Eased transition periods between shifts through clear communication during handoff reports, accurately detailing patient status updates and care plan progress.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in continuing education programs to stay current on industry best practices while improving professional skills related to nursing technician duties and responsibilities.
- Maintained a safe and clean environment for patients with diligent infection control practices and equipment sterilization procedures.
Nurses Aide
Westchester Center for Rehab and Nursing
05.2024 - 10.2025
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Checked patient vitals such as temperature, and blood pressure.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Provided relief support to primary caregivers of individuals living with ostomies, g-tube or patients on ventilation.
Private Caregiver
Empire HomeHealthcare
01.2020 - 04.2022
- Monitor patient vital signs, blood pressure, pulse, and oxygen saturation level
- Ensured the safe transfer of client from beds to wheelchairs, changed dressings, and monitored wounds for signs of infection
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients in taking prescribed medication
- Build positive relationships with patients and utilize conflict resolution techniques to calm elderly clients suffering from dementia
- Prepare meals for seniors using specific dietary requirements formulated by doctors
- Performed light housekeeping duties including meal preparation and changing bed linens
Personal Shopper
Shipt
06.2020 - 11.2020
- Demonstrated ability to accurately select and purchase high-quality groceries based on client preferences and dietary restrictions
- Knowledgeable in food safety practices and proper handling of perishable items to maintain product quality and freshness
- Proficient in coordinating delivery schedules and ensuring timely and efficient drop-offs to clients' homes
- Provided exceptional customer service by offering styling advice, coordinating outfit options, and facilitating returns or exchanges
- Utilized problem-solving skills to proactively identify and address customer needs and anticipate potential issues
Sales associate
Stop and Shop
11.2016 - 08.2018
- Use skills in upselling to regularly exceed sales targets
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Assisted sales team by operating cash registers, tidying sales floor, and managing stock, when required
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
Education
Bachelor of Science - Community Health Education
CUNY York College
Jamaica, NY07.2025
Associate of Science - Health Science
CUNY Queensborough Community College
Bayside, NY05.2023
Associate of Science - Clinical Laboratory Science
Virginia Commonwealth University
Richmond, VA12.2020
Skills
- Skilled in using EPIC software
- Customer engagement
- Proficient in Microsoft Office
- Basic life support training
- Proficient in Sigma software
- Ostomy care
- Crisis intervention skills
- Dementia care
- Elderly care
- Therapeutic communication
Certification
- Certified Nursing Assistant April 2024 - Successfully finished a Certified Nursing Assistant program at City College of New York. I have completed the board exam administered by Prometric.
- BCLS May 2024 - American Heart Association
Timeline
Nursing Technician
White Plains Hospital Wph
10.2025 - Current
Nurses Aide
Westchester Center for Rehab and Nursing
05.2024 - 10.2025
Personal Shopper
Shipt
06.2020 - 11.2020
Private Caregiver
Empire HomeHealthcare
01.2020 - 04.2022
Sales associate
Stop and Shop
11.2016 - 08.2018
Associate of Science - Health Science
CUNY Queensborough Community College
Bachelor of Science - Community Health Education
CUNY York College
Associate of Science - Clinical Laboratory Science
Virginia Commonwealth University