Lilly Orellana
Albuquerque,NM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joes
12.2023 - 12.2024
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Store Manager
Pinon Coffee House
06.2019 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Assistant Manager
Which Wich Superior Sandwiches
07.2017 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
The Great Academy
Albuquerque, NM05.2016
Skills
- Quality Control
- Employee Scheduling
- Operational Efficiency
- Upselling Techniques
- Bank Deposit Procedures
- Employee Terminations
- Inventory Control
- Customer Service
- Performance Reviews
- Staff Supervision
Timeline
Crew Member
Trader Joes
12.2023 - 12.2024
Store Manager
Pinon Coffee House
06.2019 - 10.2023
Assistant Manager
Which Wich Superior Sandwiches
07.2017 - 06.2019
High School Diploma -
The Great Academy
Similar Profiles
ASHLEY ENSLOW-SMITHASHLEY ENSLOW-SMITH
Crew Member at Trader JoesCrew Member at Trader Joes
Haley OlmosHaley Olmos
Crew Member at Trader JoesCrew Member at Trader Joes
Christin DanaChristin Dana
Trader Joes Crew Member at Trader JoesTrader Joes Crew Member at Trader Joes