Lilly Pacheco
Summary
Highly-motivated, ambitious, positive individual with a passion for Customer Service seeking to re-enter the workforce.
Overview
5
5
years of professional experience
Work History
Luxury Sales Assistant
Louis Vuitton Moet Hennessy
Las Vegas, NV
07.2022 - 03.2024
- Greet all incoming clients in a friendly, genuine manner.
- Engage with clients in store to ensure a smooth store journey.
- Occasionally ring up client sales, in cases of high store volume.
- Helped customers find specific products, answered questions and offered product advice.
- Assist Client Advisors with engaging clients and locating merchandise.
- Collaborate with Managers & Regional Partners to ensure successful Styling Events.
Fulfillment Associate
Nordstrom
Las Vegas, NV
06.2022 - 07.2022
- Met or exceeded daily fulfillment quotas.
- Thoroughly inspected merchandise to ensure customers' quality satisfaction.
- Neatly packaged and organized orders for customer pick-up.
Guest Relations Researcher
The Beverly Hills Hotel
Beverly Hills, CA
08.2021 - 05.2022
- Research guest profiles to tailor bespoke amenities according to preferences and interests.
- Attend weekly meetings to contribute innovative ideas to enhance guest engagement.
- Communicate daily with concierge, front desk hosts and leaders to ensure seamless guest experience.
Emergency Discharge Representative
NYU Langone Health
Las Vegas, NV
04.2021 - 08.2021
- 'Physician Referral Services' trained.
- Build professional rapport with patients.
- Assist patients with scheduling Doctors' appointments and procedures through programs such as EPIC and Salesforce.
- Thoroughly research provider types depending on patient requirements to ensure needs are exceeded.
- Applied HIPAA privacy and security regulations while handling patient information.
Customer Service Representative
Nordstrom
Las Vegas, NV
06.2019 - 08.2021
- Swiftly deliver solutions to customer-related issues.
- Make personal connections with customers, in order to anticipate their needs to provide better service.
- Delegate/re-assign roles to team members to efficiently service customers.
- Operated cash register, collected payments and provided accurate change.
Education
High School Diploma -
Silverado High School
Las Vegas, NV05.2018
Skills
- Experience with EPIC
- Proficiency in MS Outlook, Word and Excel
- Results-Driven
- Great Attention to Detail
- Quick-Learner
- Creative Problem-Solver
- Cash-Handling Experience
- Product Knowledge
- POS Software
Timeline
Luxury Sales Assistant
Louis Vuitton Moet Hennessy
07.2022 - 03.2024
Fulfillment Associate
Nordstrom
06.2022 - 07.2022
Guest Relations Researcher
The Beverly Hills Hotel
08.2021 - 05.2022
Emergency Discharge Representative
NYU Langone Health
04.2021 - 08.2021
Customer Service Representative
Nordstrom
06.2019 - 08.2021
High School Diploma -
Silverado High School