Lilly Phan
Westminster,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Nail Technician
Natalie Salon
Westminster, MD
05.2021 - Current
- Met with clients to discuss needs, service preferences and special requests.
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Completed daily customer appointments and updated master schedule.
- Built repeat client base to increase profits and stabilize cash flow.
- Scheduled client appointments and accepted payments.
House Manager
Priceless hearts behavioral health center
Westminster, MD
05.2021 - 05.2023
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Conducted required fire drills and emergency preparedness drills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
CMT
Priceless hearts behavioral center
Westminster , MD
12.2020 - 12.2021
- Pass out medicine
- Reassign medication
- Pack up medication
- Watch client do intake of medication
Assistant Store Manager
Last Stop Shop
Greenbelt, MD
01.2009 - 01.2018
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
Education
Some College (No Degree) - Business
Prince George's Community College
Upper Marlboro, MDSome College (No Degree) - Business
Carroll Community College
Westminster, MDSkills
- Cleanliness
- Team collaboration
- Operations leadership
- Schedule maintenance
- Problem-solving skills
- Client satisfaction
- Coordination skills
- Critical thinking
Timeline
Nail Technician
Natalie Salon
05.2021 - Current
House Manager
Priceless hearts behavioral health center
05.2021 - 05.2023
CMT
Priceless hearts behavioral center
12.2020 - 12.2021
Assistant Store Manager
Last Stop Shop
01.2009 - 01.2018
Some College (No Degree) - Business
Prince George's Community College
Some College (No Degree) - Business
Carroll Community College