LILLY PINARD
Revere,MA
Summary
Dynamic professional with a strong background in customer service and childcare, capable of fostering nurturing environments and enhancing community and personal well-being. Proven track record in delivering exceptional service, managing multiple responsibilities, and ensuring positive experiences through effective communication and organization.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Teacher
Primrose Schools
Danvers, Massachusetts
04.2025 - Current
- Developed engaging lesson plans tailored to enhance learning experiences for specific age groups.
- Fostered a safe and nurturing environment for all students.
- Communicated effectively with parents to provide insights on children's progress and foster collaborative support.
- Managed playtime sessions to promote social interaction and cooperation among children. and organized activities to promote social skills and teamwork.
WAITRESS/SERVER
Sidelines Sports Bar and Grill
Salem, US
12.2023 - 01.2025
- Delivered exceptional service in fast paced environment, enhancing customer satisfaction.
- Managed cash register and processed customer payments efficiently.
- Managed multiple tables, ensuring prompt order fulfilment and a welcoming atmosphere for guests.
- Upsold menu items and daily specials, enhancing overall sales performance.
- Received positive feedback from customers, fostering repeat business and loyalty.
HOOTERS GIRL
Hooters
West Springfield, US
04.2023 - 11.2023
- Delivered exceptional customer service, creating memorable dining experiences.
- Mastered menu knowledge, enhancing upselling techniques and boosting average check values.
- Engaged customers in conversation to enhance their dining experience. and engaged in conversation through use of effective interpersonal and people skills.
TEACHER
Childrens Playhouse Daycare
Everett, US
10.2022 - 02.2023
- Developed engaging curriculum and creative projects that promoted early childhood development.
- Managed daily care routines to create a nurturing environment supporting children's growth and learning.
- Utilized educational tools and resources to enrich learning experiences.
SHOT GIRL
The Wild Rover
Boston, US
09.2021 - 11.2022
- Served drinks efficiently during busy events and nightlife hours.
- Navigated high-pressure situations to maintain customer satisfaction.
- Provided prompt drink service during high-volume events during busy events and nightlife hours.
FRONT DESK RECEPTIONIST
Whole body healing
Northampton, US
05.2022 - 10.2022
- Managed front desk operations, improving patient experience through efficient scheduling and payment processing while maintaining a clean environment.
- Orchestrated daily administrative tasks, ensuring accuracy of patient records and timely appointment reminders, while upholding cleanliness standards.
- Orchestrated daily administrative tasks, ensuring accurate patient records, timely appointment reminders, and meeting cleanliness standards.
- Scheduled appointments for clients and visitors at front desk, ensuring efficient use of time.
BANK TELLER
Florence Bank
05.2019 - 12.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records and balanced accounts daily, ensuring financial integrity.
- Processed customer transactions with precision, ensuring accuracy in all financial operations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, enhancing customer satisfaction.
- Developed positive relationships with clients, contributing to improved customer loyalty and banking experience.
TEACHER'S AIDE
Our Lady Child Care
Easthampton, US
04.2018 - 08.2018
- Fostered a nurturing environment for children, implementing engaging daily lessons and ensuring safe, educational activities to promote holistic development.
- Monitored children's well-being and maintained accurate attendance records to support classroom operations.
- Assisted teachers in managing classroom activities and fostering student engagement to enhance learning experiences.
Education
BACHELOR'S DEGREE - HUMAN DEVELOPMENT AND HUMAN SERVICES
Merrimack College
North Andover, MAHIGH SCHOOL DIPLOMA -
Easthampton High School
Easthampton, MA 08.2014 - 05.2018
Skills
- Early childhood education
- Curriculum development
- Student motivation
- Customer service
- Time management
- Organization
- Detail orientation
- Cash Handling
- Serving
- Communication skills
Timeline
Teacher
Primrose Schools
04.2025 - Current
WAITRESS/SERVER
Sidelines Sports Bar and Grill
12.2023 - 01.2025
HOOTERS GIRL
Hooters
04.2023 - 11.2023
TEACHER
Childrens Playhouse Daycare
10.2022 - 02.2023
FRONT DESK RECEPTIONIST
Whole body healing
05.2022 - 10.2022
SHOT GIRL
The Wild Rover
09.2021 - 11.2022
BANK TELLER
Florence Bank
05.2019 - 12.2020
TEACHER'S AIDE
Our Lady Child Care
04.2018 - 08.2018
HIGH SCHOOL DIPLOMA -
Easthampton High School
08.2014 - 05.2018
BACHELOR'S DEGREE - HUMAN DEVELOPMENT AND HUMAN SERVICES
Merrimack College