Lilly Renfro
Melcher-Dallas
Summary
Dynamic and organized professional with experience at Miller Office Equipment, excelling in customer relations and appointment scheduling. Proven ability to manage high call volumes with professionalism while enhancing client experiences. Skilled in data entry and communication, consistently fostering a welcoming environment and ensuring operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Miller Office Equipment
01.2023 - 08.2023
- Greeted visitors and directed them to appropriate personnel, enhancing first impressions and customer experience.
- Managed incoming phone calls, providing information and routing inquiries to relevant departments efficiently.
- Scheduled appointments and maintained calendar for office staff, ensuring optimal time management and organization.
- Processed incoming mail and packages, distributing them promptly to maintain workflow continuity.
- Assisted in maintaining office supplies inventory, coordinating orders to support operational efficiency.
- Utilized multi-line phone system to handle high volume of calls while maintaining professionalism under pressure.
- Collaborated with team members to improve reception area operations, fostering a welcoming environment for clients and staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Temp CNA
Accura Healthcare
11.2019 - 08.2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care accurately in electronic health records system.
- Collaborated with healthcare team to develop individualized care plans.
- Educated patients on health management and wellness practices effectively.
- Maintained cleanliness and organization of patient areas for optimal hygiene.
- Supported mobility assistance by safely transferring and positioning patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
No Degree - Elementary Education
Central College
Pella, IANo Degree - Elementary Education
Western Governors University
Salt Lake City, UTNo Degree - Early Childhood Education
Northwestern College
Orange City, IA05-2027
High School Diploma -
Melcher-Dallas CSD
Melcher-Dallas, IA05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
Timeline
Receptionist
Miller Office Equipment
01.2023 - 08.2023
Temp CNA
Accura Healthcare
11.2019 - 08.2020
No Degree - Elementary Education
Central College
No Degree - Elementary Education
Western Governors University
No Degree - Early Childhood Education
Northwestern College
High School Diploma -
Melcher-Dallas CSD
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