Lilly Robinson
Dayton
Summary
Results-driven Administrative Professional with leadership experience in luxury beauty retail and hospitality. Skilled in schedule management, event coordination, daily operations oversight, and sales enhancement. Strong background in client relationship building and visual merchandising, fostering improved customer experiences and business growth.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Estée Lauder
05.2025 - Current
- Represent the Estée Lauder brand by delivering luxury customer experiences and personalized beauty consultations.
- Perform professional makeup applications and skincare consultations tailored to each guest's needs, skin type, and lifestyle.
- Utilize advanced product knowledge gained through Estée Lauder training and continued education to confidently recommend complete beauty routines.
- Build lasting relationships with clients through exceptional service, follow-up, and individualized product recommendations.
- Develop new clientele while maintaining relationships with existing customers to encourage repeat business.
- Planned and promoted in-store events, product launches, and Gift with Purchase promotions, enhancing customer engagement and driving sales.
- Developed new clientele and maintained relationships with existing customers, fostering loyalty and encouraging repeat business.
- Collaborate with store leadership and vendor partners to execute promotional strategies and maximize business performance.
- Demonstrated leadership by managing personal business and supporting teammates, contributing to overall department success.
Manager / Shift Lead
7 Brew Coffee
08.2024 - 07.2025
- Supervised daily operations in fast-paced, high-volume environment to ensure smooth workflow.
- Developed employee schedules and daily deployment plans to optimize staffing and resource allocation.
- Coordinated inventory deliveries and organized shipment unloading to streamline inventory management.
- Managed cash handling and completed daily financial reconciliation.
- Coordinated inventory deliveries and organized shipment unloading assignments.
Prestige/Luxury Beauty Advisor
Ulta Beauty
01.2023 - 05.2025
- Delivered personalized beauty consultations, makeup applications, and skincare recommendations while consistently exceeding customer expectations.
- Coordinated brand events and promotional activities with prestige cosmetic vendors to enhance brand visibility and customer engagement.
- Built long-term client relationships through personalized follow-up and exceptional customer service.
- Consistently met individual sales goals through clienteling, upselling, and strategic product recommendations.
- Managed multiple prestige brands, ensuring adherence to merchandising standards and optimizing inventory presentation for an elevated shopping experience.
- Collaborated with boutique brands and store leadership to execute promotions and maximize sales performance.
- Managed multiple prestige brands while maintaining merchandising standards and inventory presentation.
- Achieved individual sales goals through effective clienteling, upselling, and tailored product recommendations that fostered customer loyalty.
Education
Bachelor of Arts - Communication, Public Relations & Broadcasting
Capital University
Columbus, Ohio01-2027
Skills
- Luxury Beauty Sales
- Client Relationship Management
- Product Knowledge
- Visual Merchandising
- Event Planning & Execution
- Retail Operations
- Business Development
- Sales strategy
- Customer Experience
- Sales Support
- Event Coordination
- Event management
- Professional Communication
Timeline
Beauty Advisor
Estée Lauder
05.2025 - Current
Manager / Shift Lead
7 Brew Coffee
08.2024 - 07.2025
Prestige/Luxury Beauty Advisor
Ulta Beauty
01.2023 - 05.2025
Bachelor of Arts - Communication, Public Relations & Broadcasting
Capital University