lilly rodriguez
Corpus Christi,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Optum, UnitedHealth Group
Corpus Christi, Texas
01.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Verified insurance information prior to appointment booking.
- Inputted patient data into the electronic health record system.
- Maintained accurate records of patient appointments in computer system.
Lead Dispatcher
Maruti transportation
Corpus Christi, TX
07.2014 - Current
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Accurately and efficiently responded to over multiple daily requests.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
City Bus Driver
Regional transportation authority
Corpus Christi, TX
02.2008 - 03.2012
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Adhered to schedules and safety protocols to enhance transportation service.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported passengers on predetermined routes while obeying traffic regulations.
Hotel Auditor
La Quinta
Corpus Christi, TX
05.2006 - 06.2008
- Analyzed balance sheets for mistakes and inaccuracies.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Performed audits of operational and financial areas to check compliance.
- Wrote reports, authored papers and organized supporting documentation.
- Posted financial data in Excel spreadsheets and managed inventory.
Education
High School Diploma -
Robstown High School
Robstown, TX05.2006
Some College (No Degree) -
Del Mar College
Corpus Christi, TXSkills
- Improving operations
- Delegating work
- Training new hires
- Processing orders
- Data entry
- Adjusting routes
- Schedule coordination
- Critical thinker
- Customer relationship management
- Training & Development
- Communication
- Appointment Scheduling
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Optum, UnitedHealth Group
01.2023 - Current
Lead Dispatcher
Maruti transportation
07.2014 - Current
City Bus Driver
Regional transportation authority
02.2008 - 03.2012
Hotel Auditor
La Quinta
05.2006 - 06.2008
High School Diploma -
Robstown High School
Some College (No Degree) -
Del Mar College
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