Lilly Rodriguez
UNIVERSITY PL,Washington
Summary
I am a versatile food service professional with lots of experience in both front and back of house roles, giving me an expansive understanding of all restaurant positions. I am passionate in delivering exceptional dining experiences, managing allergy concerns, and creating a safe, positive environment among coworkers and guests .
Overview
2
2
years of professional experience
Work History
Server, Expediter
Macalusos Italian Restaurant
Tacoma, WA
12.2024 - Current
- Provided warm and engaging customer service, creating a pleasurable dining experience
- Enhanced guest satisfaction by proactively addressing concerns and resolving issues promptly such as allergies and complaints without making guests feel uncomfortable
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently worked together using a teamwork mindset in order to create a high functioning and productive work environment
- Inspected each food item upon preparation to ensure the highest quality before being ran to each table
- Worked with the kitchen by calling out tickets, regulating ticket times and communicating effectively with front and back of house staff during high stress environments
Bakery Assistant
Wrens Nest Bakery
Tacoma, WA
12.2023 - 06.2024
- Assisted in preparation of baked goods, ensuring consistency and quality standards.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness protocols.
- Managed inventory levels, restocking supplies and making sure everything looks neat and presentable
- Interacted with many customers at a quick pace while simultaneously ensuring high-quality service to each individual
Education
Associate of Science - Science
Tacoma Community College
Tacoma, WA08-2026
Skills
- Intimate and personalized customer service
- Driven and adaptable
- Years of customer service experience in all areas of food service
- Allergy awareness due to my own food allergies
Timeline
Server, Expediter
Macalusos Italian Restaurant
12.2024 - Current
Bakery Assistant
Wrens Nest Bakery
12.2023 - 06.2024
Associate of Science - Science
Tacoma Community College