Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilly Schlinglof

Tempe,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
Mesa, Arizona
01.2020 - Current
  • Conduct myself with dignity and respect. As well as meeting my partners with respect and empathy.
  • Resolve customer complaints by making the moment right or deescalating and report all issues to the Store Manager.
  • Communicate clearly with partners on expectations and goals.
  • Perform cash handling duties.
  • Coaching and guidance to all partners on the team to help improve overall team performance.
  • Collaborate with my peers to improve team performance.
  • Work with fellow Shift Supervisors and Store Manager to improve inventory accuracy.
  • Complete tasks throughout the day to further help business operations.
  • Trained new employees on company policies and procedures.

Barista

STARBUCKS COFFEE COMPANY
Mesa, Arizona
11.2017 - 01.2020
  • Greeted customers and took orders for coffee and food items.
  • Operated cash registers to process customer payments.
  • Prepared handcrafted beverages.
  • Coached peers on new beverages and standards
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Crew Leader

Sonic Drive-In
Mesa, Arizona
10.2015 - 11.2017
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Performed general maintenance on tools and equipment used by the crew.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Cash Handling duties such as counting down each crew members sonic wallet and change holder. As well as end of day cash deposit.
  • Effectively multi task in kitchen and front of house duties to ensure productivity.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Completed opening and closing duties to facilitate business operations.

Education

High School Diploma -

Red Mountain High School
Mesa, AZ
05.2016

Skills

  • Customer-Oriented
  • Time Management
  • Policy enforcement
  • Cash Handling
  • Staff management
  • Workplace safety
  • Extremely quick learner

Certification

09/2023

Food Manager Certification

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
01.2020 - Current

Barista

STARBUCKS COFFEE COMPANY
11.2017 - 01.2020

Crew Leader

Sonic Drive-In
10.2015 - 11.2017

High School Diploma -

Red Mountain High School

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Lilly Schlinglof