Lilly Sherman
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Activities Coordinator
Mission Creek
03.2024 - Current
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living and memory care residents.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Receptionist
PetSuites
08.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Professional Cleaner
Sparkly House Cleaning
11.2022 - 06.2023
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
Education
High School Diploma -
Tenor High School
Milwaukee, WI05.2021
Skills
- File Management
- Data Entry
- Scheduling
- Time Management
- Customer and Client Relations
- Tech-Savvy
- Telephone Etiquette
- Professionalism
- Conflict Resolution
- Punctual and Reliable
- Multitasking Abilities
Timeline
Activities Coordinator
Mission Creek
03.2024 - Current
Receptionist
PetSuites
08.2023 - 03.2024
Professional Cleaner
Sparkly House Cleaning
11.2022 - 06.2023
High School Diploma -
Tenor High School
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