LILLY SHEWMAKER
Laramie,WY
Summary
I have become skilled in upselling techniques and have gained exceptional attention to detail while working as a server. I have significantly enhanced customer satisfaction at Terraces of Boise. My experience as Assistant Pool Manager at Jerome Rec District showcases my ability to develop effective marketing strategies and supervise teams, demonstrating both hard and soft skills critical for success in fast-paced environments. I love working with kids and being able to teach them about the importance of water safety and learning how to swim. With all of these jobs I have learned to be extremely patient, have empathy and always be willing to learn new things
Overview
3
3
years of professional experience
1
1
Certification
Work History
Swim Lesson Coordinator & Lead Lifeguard
The Club at SpurWing
05.2024 - 08.2024
- Increased enrollment in swim lesson program by advertising.
- Managed communication with parents, addressing concerns and sharing updates on their child''s progress.
- Scheduled all swim lessons for students and made schedules to match for my instructors.
- Held weekly trainings for all lifeguards in order to be fully trained in life saving situations.
Server
Terraces of Boise
08.2023 - 05.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Assisted with training of new staff members
- Prepared and served food and beverages to customers
Assistant Pool Manager
Jerome Rec District
05.2022 - 08.2023
- Ensured compliance with local health codes, regulations and safety standards
- Developed marketing strategies to increase patron usage at the pool facility
- Analyzed feedback from patrons regarding their experience at the pool facility
- Maintained accurate records of daily operations, including attendance logs, membership information and cash handling
- Assisted with the hiring, training and supervision of lifeguards and pool staff
- Resolved complaints from members or guests in a professional manner
- Monitored chemical levels in pools throughout the day using testing kits
- Developed schedules for employees to ensure adequate coverage at all times
- Took disciplinary action to address performance problems
Lifeguard
Jerome Rec District
05.2021 - 08.2023
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Educated guests about water safety rules and regulations as needed
- Provided assistance with staff selection, training and supervision
- Documented incidents and injuries for accurate recordkeeping
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
Swim Instructor
Jerome Rec District
05.2021 - 08.2023
- Provided swimming instruction to students of various ages and ability levels
- Communicated with parents and guardians about student progress and challenges
- Created an enjoyable learning atmosphere that motivated students to reach their goals
- Demonstrated proper swimming techniques to individuals, small groups, and large classes
- Created a safe and fun learning environment for students
- Incorporated creative activities into lessons which kept students engaged throughout the duration of the class
Education
Bachelor of Science (B.S.) - Pre-Vet
University of Wyoming
Laramie05.2027
High School Diploma -
Jerome High School
05.2023
Skills
- Menu Knowledge
- Upselling Techniques
- Attention to Detail
- Memory Retention
- Lifeguard certification
- Patience and empathy
- Multitasking capabilities
- Problem-solving abilities
- Adaptability in emergencies
- First aid certification
- CPR and AED training
Certification
- Lifeguard - CPR and AED
- WSI
References
- Gary Warr, Jerome Rec Center, Former Boss, (208) 948-0262, garyw@jeromerecreationdistrict.com
- Ashley Howard, Jerome Rec Center, Former Manager, (208) 650-1135, ashbea30@gmail.com
- Lydia Jackson, 4-H Leader, (208)539-5402
- Jade Moore, Club At SpurWing, Former Manager, (208)884-4445, jade@spurwing.com
Additional Information
I took 4-H steers for 10 years and have raised cattle alongside my father my entire life. With that, I have gained some good experience with handling and caring for large animals. I have so much love for every animal and would love to learn as much as possible about them all!
Timeline
Swim Lesson Coordinator & Lead Lifeguard
The Club at SpurWing
05.2024 - 08.2024
Server
Terraces of Boise
08.2023 - 05.2024
Assistant Pool Manager
Jerome Rec District
05.2022 - 08.2023
Lifeguard
Jerome Rec District
05.2021 - 08.2023
Swim Instructor
Jerome Rec District
05.2021 - 08.2023
Bachelor of Science (B.S.) - Pre-Vet
University of Wyoming
High School Diploma -
Jerome High School
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