Lilly Silva
Phoenix,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Mellow Mushroom
Kierland, AZ
10.2023 - Current
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Customer Service/ Bookkeeper
Safeway
Kierland AZ
01.2021 - 09.2023
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Upheld high standards for customer service and led by example.
Team Member
Captain Bill’s Submarines
Phoenix, AZ
01.2019 - 12.2020
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Hot Topic
Phoenix, AZ
09.2017 - 10.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Courtesy Clerk
Fry’s Food & Drug
Phoenix, AZ
10.2016 - 05.2018
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Volunteer
Hospice of the Valley, Gardiner Home
Phoenix, AZ
06.2016 - 08.2018
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Used strong interpersonal communication skills to convey information to others.
- Helped create comprehensive program to meet Alzheimer and Dementia patients needs.
Skills
- Problem Solving
- Patience Maintenance
- Customer Retention
- Multitasking Abilities
- Positive Attitude
Timeline
Server
Mellow Mushroom
10.2023 - Current
Customer Service/ Bookkeeper
Safeway
01.2021 - 09.2023
Team Member
Captain Bill’s Submarines
01.2019 - 12.2020
Sales Associate
Hot Topic
09.2017 - 10.2019
Courtesy Clerk
Fry’s Food & Drug
10.2016 - 05.2018
Volunteer
Hospice of the Valley, Gardiner Home
06.2016 - 08.2018