Lilly Thompson
Knoxville,TN
Summary
Experienced hospitality worker with strong organizational skills and keen eye for detail. Known for maintaining high standards in customer service and ensuring smooth operations in dynamic environments. Focused on team collaboration and adapting to changing needs efficiently. Skilled in assisting customers, managing inventory, and maintaining dressing room cleanliness and order. Reliable and results-driven, contributing to positive and seamless customer experience.
Overview
3
3
years of professional experience
Work History
Gas Dock Attendant
Concord Marina, James Bisch
07.2023 - 07.2024
- Documented all work performed on vehicles and added to company system for reference.
- Monitored and maintained organized work space, confirming efficient operations.
- Operated dock fuel dispensers and pump-out equipment.
- Managed inventory levels for fuel, oil, and other supplies to maintain optimal stock availability for customers.
- Addressed customer inquiries promptly and professionally, fostering positive relationships with patrons.
- Aided boaters in docking and securing watercrafts at fuel dock.
- Provided exceptional customer service through clear communication of marina rules and regulations.
- Ensured accurate record-keeping by logging all fuel sales transactions daily.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Handled cash transactions accurately, maintaining accountability for all financial activities at the gas dock.
Dressing Room Attendant
Lizard Thicket, Kara Box
09.2021 - 03.2022
- Managed inventory of dressing rooms, ensuring all garments were returned to their proper locations on the sales floor.
- Developed strong product knowledge to assist customers with sizing inquiries or specific garment details effectively.
- Monitored dressing room capacity and implemented waitlist systems during busy periods for optimal efficiency.
- Maintained a clean and organized dressing room environment, ensuring a positive shopping experience for customers.
- Replenished stock levels on the sales floor, keeping merchandise well-presented and easily accessible for customers.
Lifeguard
Fort Sanders Health & Fitness Center
06.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Farragut High School
Knoxville, TN05-2023
Bachelor of Arts - Political Science
University of Mississippi
University, MS05-2027
Skills
- Cleanliness and hygiene
- Adaptable to change
- Flexible schedule availability
- Cash handling expertise
- Deadline-oriented
- Problem-solving abilities
- Customer Communication
- Restock shelves
- Multitasking
- Shipping and receiving
Timeline
Gas Dock Attendant
Concord Marina, James Bisch
07.2023 - 07.2024
Dressing Room Attendant
Lizard Thicket, Kara Box
09.2021 - 03.2022
Lifeguard
Fort Sanders Health & Fitness Center
06.2021 - 09.2021
High School Diploma -
Farragut High School
Bachelor of Arts - Political Science
University of Mississippi
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