Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lilly Tremblay

Austin

Summary

Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deli Clerk

Randalls
03.2024 - Current
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
  • Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
  • Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
  • Prepared custom order requests for special events, receiving positive feedback for quality and service.
  • Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
  • Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.
  • Assisted customers with product selection, sharing knowledge on deli items to guide their choices.

Dishwasher/Busser

Westminster Senior Living Community
12.2023 - 03.2024
  • I cleaned the whole small kitchen every night. I took trash and recycling. I cleaned all cookware, dishes. I cleaned floors and countertops. I cleaned fryers and stoves and ovens. I cleaned the freezers and coolers
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.

Deli Associate

HEB
06.2022 - 11.2023
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Team Member

Michaels
08.2021 - 05.2022


  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Monitored and verified merchandise for proper prices and labels.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Improved customer satisfaction by quickly helping each person find desired items.


Cashier/Sales Associate

Michaels
07.2019 - 05.2021
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.

Cook/dishwasher

Giovanni's pizza and pasta
02.2018 - 01.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Education

High School Diploma -

Glenn High School
Leander, TX
06.2020

Skills

  • Meat slicing expertise

  • Food safety

  • Food preparation

  • Sanitation procedures

  • Customer service

  • Cleanliness and sanitation

  • Cooking

  • Menu memorization

  • ServSafe certification

  • Machine safety

Certification

  • Food Handler Certification
  • Driver's License
  • December 2020 to December 2028

Timeline

Deli Clerk

Randalls
03.2024 - Current

Dishwasher/Busser

Westminster Senior Living Community
12.2023 - 03.2024

Deli Associate

HEB
06.2022 - 11.2023

Team Member

Michaels
08.2021 - 05.2022

Cashier/Sales Associate

Michaels
07.2019 - 05.2021

Cook/dishwasher

Giovanni's pizza and pasta
02.2018 - 01.2019

High School Diploma -

Glenn High School

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Lilly Tremblay