Summary
Overview
Work History
Education
Skills
References
Timeline
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Lilly Winters

Athens,GA

Summary

Talented manager with expert team leadership, planning and operations management skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities, natural business acumen, and results-driven approach. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

4
4
years of professional experience

Work History

Manager

IHOP
09.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Shift Manager

CVS Pharmacy
02.2023 - 09.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demand
  • Implemented exemplary customer service skills
  • Trained and managed crew members to maintain high productivity and performance metrics
  • Helped cultivate a culture of hospitality in the store
  • Hired, trained and mentored staff to maximize effectiveness.

Shift Leader

Insomnia Cookies
05.2021 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Deli Clerk

Publix
08.2019 - 05.2021
  • Handle food preparation
  • Maintain food sanitation readiness, policies, and procedures
  • Stock and store inventory.

Education

High School Diploma -

Penn Foster High School
05.2020

Skills

  • Crew Management
  • Cash Handling
  • Customer Service
  • Inventory
  • Safe & Drawer Auditing
  • Training
  • Scheduling
  • Interviewing and Hiring
  • Relationship Building (Employee and Customer)
  • Food Safety
  • Staff Development
  • Financial Management

References

  • Annie Economos, (706) 714-4282
  • Daniel Colon, (706) 340-3472
  • Juchan Kim, (470) 640-1070

Timeline

Manager

IHOP
09.2023 - Current

Shift Manager

CVS Pharmacy
02.2023 - 09.2023

Shift Leader

Insomnia Cookies
05.2021 - 06.2023

Deli Clerk

Publix
08.2019 - 05.2021

High School Diploma -

Penn Foster High School

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Lilly Winters