Lilly Zeltinger
Sydney,Australia
Summary
Self-motivated executive with over 20 years of experience in multi-cultural team leadership, change management, and increasing productivity. Skilled at assisting multinational companies develop organizational & workflow structure. Happiest in environments where wearing multiple hats and delivering value to an organization's whole.
Overview
24
24
years of professional experience
Work History
German Language Translator
H-I Translating & Interpreting, LLC
Cleveland , Ohio
2023.04 - Current
- Translated verbal and written communications from English to German and vice versa.
- Provided simultaneous interpretation services for meetings, conferences, seminars, and other events.
Consultant
Self-employed
2022.04 - Current
- Providing online career development to an international school's faculty team.
- Mentor individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Conduct one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Advise on methods for effective conflict resolution techniques to ensure productive working environments.
International Family Relocation Manager and Subject Matter Expert
-
2019.12 - Current
- Planning and execution of family’s relocations across 4 continents in 5 years.
- Delivered 2.5 years of home-schooling education during Germany’s pandemic primary school lockdown.
- Completed an online change management and digital transformation course with MIT.
- Worked on TOCICO Certification.
Head of Delivery Management
WiseTech Global
Sydney , Australia
2018.07 - 2019.11
- Led team of 10. Reported to CEO, dotted line report to Department Heads.
- Implemented processes for the rapid and scalable integration of acquired businesses.
- Optimised team workflow processes to maximise organisational throughput.
- TOC Thinking Skills to influence business leaders to adopt process change.
- Ensured work scheduling visibility, coordination, and collaboration across both business and software developing teams.
Professional Sabbatical
-
2015.03 - 2018.06
- Primary Caregiver to newborn and toddler children, with focus on trilingual childhood development.
- Freelanced virtual sales training services for an international MRO company's greenfield approach into the Australian market.
- Bondi Mother's Group co-founder.
Chief Delivery Officer
Hivetec, formerly JN Solutions Australia Pty. Ltd.
Sydney , Australia
2012.08 - 2015.02
- Guided +15 new account software implementations including 3 out of 5 of Australia’s largest employment and disability employment providers, Australia-wide training rollout plan strategy, and responsible for ensuring go-live dates were achieved.
- Collaborated with client’s stakeholders and C-level.
- Reported to CEO & CMO.
- Presented to senior and mid-level managers to create employee buy-in for new software implementation
- Aftersales.
- Post go-live monthly webinar to monitor software adaptation.
Commercial Manager and Due Diligence
Hivetec, formerly JN Solutions Australia Pty. Ltd.
Sydney , Australia
2012.08 - 2015.02
- Contractual negotiations involvement. Reviewed legal and published documents.
- Decisionmaker on whether new project development requests receive development review.
- Responsible for on time delivery of projects.
- Australia-wide travel to perform site visits to gather direct user feedback.
Chief of Staff
Hivetec, formerly JN Solutions Australia Pty. Ltd.
2012.08 - 2015.02
- Acting Human Resources Manager of approximately 20 JNS staff.
- Employee interviews.
- New employee paperwork.
- Australian work visa applications.
- Provided support to wider team to create a positive office environment.
Volunteer
Meals on Wheels Australia
2010.10 - 2012.06
- Implemented Level 1 change management tactics to optimize a more consistent local volunteer experience for Sydney delivery volunteers, successfully reducing new volunteer induction and training time by 20%.
- Resolved complaints or issues using strong customer service and engagement skills.
Sales Executive
Enterprise Holdings, Inc. (EHI)
Boston , Massachusetts
2007.10 - 2010.08
- B2B Corporate Rental Program sales for the Alamo, Enterprise, and National car rental brands.
- Between 2007-2010, captured +100 accounts with a total US $12 million yearly book of business with a 3% yearly revenue growth despite tough USA economic recession environment.
- Negotiated and signed every significant account in Central and North eastern Massachusetts territory to a loyalty contract.
- Managed accounts valued between $50,000-$3,000.000 USD (yearly revenue).
Area Manager
Enterprise Holdings, Inc. (EHI)
, Germany
2004.01 - 2007.09
- P&L responsibility of EUR 10 million revenue.
- Started up and implemented Enterprise Germany’s first short-term car lease program. Division was profitable within its 3rd month of start-up.
- Between 2004-2007, increased managed region’s year-to-date sales revenue by 48% above Germany’s company average.
- Ranked #1 in Income Generation for 48 consecutive months in Germany, #1 in Customer Service for 36 consecutive months in Bavaria state, achieving the highest customer service rankings scores received for EHI worldwide.
- Achieved a 12-month employee retention of 65% vs Group Average of 47%.
- Account Manager for the world’s largest automobile OEM car dealership (BMW NLMunich).
- Fought off established European competitor’ repeated attempts to regain the account.
Branch Rental Manager
Enterprise Holdings, Inc. (EHI)
Munich , Germany
2002.07 - 2004.01
- Branch Manager of the most continually profitable rental office in all of Germany during 2002-2004.
- Increased 12-month profitability of branch by 43% thus created and ran the only continually profitable rental branch in Germany.
- Increased 12-month employee retention average from 47% to 100%.
- Analyzed financial data to identify areas of improvement in operations.
- Trained, hired and evaluated rental staff to maintain superior customer service.
- Assisted with hiring new staff members when necessary by conducting interviews and background checks.
Asst. Branch Rental Manager
Enterprise Holdings, Inc. (EHI)
Munich , Germany
2000.01 - 2002.06
- Achieved record-breaking Operating Profit for all German operations in June 2002.
- Achieved a rental office record-setting number of vehicles-on-rent.
- Maintained and updated rental agreements to ensure accuracy of records.
- Generated weekly reports summarizing business activities at the branch office.
- Monitored the daily operations of the branch office and provided guidance to staff members as needed.
- Conducted regular audits of fleet vehicles to maintain quality control standards.
- Negotiated with Radisson Hotel Culver City, California to establish its first in-house rental car facility.
Education
Digital Transformation Business Strategy: Harnessing Our Digital Future course certified -
Massachusetts Institute of Technology Sloan School of Management
07.2021
Bachelors of Arts Degree (BA) in Business Administration -
University of Southern California (USA)
05.1998
Study Abroad Exchange Program sponsored by the University of Southern California -
National University of Singapore
11.1997
Skills
- Agile Transformation (Theory of Constraints/TOC)
- Change Management
- Project Management
- Workflow Optimisation
- High Performance Sales
- Conflict Resolutions, Removing Obstacles
- Coaching & Mentorship, Leading by Example
Personal Hobbies And Interests
- Committee Member, Ohio Contemporary Ballet Annual Fundraising Gala event
- Member, Theory of Constraints International Certification Organization (TOCICO)
- Parent Teachers Association/ Class Parent Representative, Phorms Munich School
- Volunteer Librarian, Phorms Munich School
- Co-Chair, Zeltinger Family Hiking Club
Work Authorizations
- USA Citizenship
- Australian Citizenship
- German Permanent Residency Working Visa
Languages
German
Native/ Bilingual
Chinese (Mandarin)
Professional
Timeline
German Language Translator
H-I Translating & Interpreting, LLC
2023.04 - Current
Consultant
Self-employed
2022.04 - Current
International Family Relocation Manager and Subject Matter Expert
-
2019.12 - Current
Head of Delivery Management
WiseTech Global
2018.07 - 2019.11
Professional Sabbatical
-
2015.03 - 2018.06
Chief Delivery Officer
Hivetec, formerly JN Solutions Australia Pty. Ltd.
2012.08 - 2015.02
Commercial Manager and Due Diligence
Hivetec, formerly JN Solutions Australia Pty. Ltd.
2012.08 - 2015.02
Chief of Staff
Hivetec, formerly JN Solutions Australia Pty. Ltd.
2012.08 - 2015.02
Volunteer
Meals on Wheels Australia
2010.10 - 2012.06
Sales Executive
Enterprise Holdings, Inc. (EHI)
2007.10 - 2010.08
Area Manager
Enterprise Holdings, Inc. (EHI)
2004.01 - 2007.09
Branch Rental Manager
Enterprise Holdings, Inc. (EHI)
2002.07 - 2004.01
Asst. Branch Rental Manager
Enterprise Holdings, Inc. (EHI)
2000.01 - 2002.06
Digital Transformation Business Strategy: Harnessing Our Digital Future course certified -
Massachusetts Institute of Technology Sloan School of Management
Bachelors of Arts Degree (BA) in Business Administration -
University of Southern California (USA)
Study Abroad Exchange Program sponsored by the University of Southern California -
National University of Singapore
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