Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lilly Zolo

Lexington,KY

Summary

Proven leader and problem-solver with a track record of enhancing customer satisfaction and team efficiency at Chick-fil-A. Excelled in hospitality service, demonstrating exceptional customer service and analytical thinking. Fostered professional relationships, streamlined operations, and improved service quality, embodying a strong work ethic and teamwork spirit.

Overview

5
5
years of professional experience

Work History

Shift Leader

Chick-fil-A
09.2019 - 08.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Server

Tedsmontanagrill
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Private Nanny

The Kendles
08.2022 - 07.2023
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Education

Diagnostic Medical Sonographer Certificate - Sonography

Bluegrass Community And Technical College
Lexington, KY
12.2026

Skills

Strong Work Ethic

Exceptional customer service

Professional Appearance

Hospitality service expertise

Guest Engagement

Problem-Solving

Teamwork and Collaboration

Work Planning and Prioritization

People Management

Analytical Thinking

Quality Improvement

Timeline

Server

Tedsmontanagrill
09.2023 - Current

Private Nanny

The Kendles
08.2022 - 07.2023

Shift Leader

Chick-fil-A
09.2019 - 08.2022

Diagnostic Medical Sonographer Certificate - Sonography

Bluegrass Community And Technical College

Similar Profiles

CREATE PROFILE
Lilly Zolo