Lillyan Gillies

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved safety procedures to create safe working conditions for workers.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

I was hired at the Cafe to provide managerial experience to the day to day operations. I was responsible for the business in the absence of the owner. I had open/close responsibilities and provided leadership for staff.

During my time at Hollister Prep school I was the Physical Education teacher for both elementary and middle school grades. I was the athletic director for the sports programs and oversaw those operations. I also served as a Small Group Instructor (SGI) and worked directly in the classroom in a team teaching environment.

I managed and directed the "after school program" for Sacred Heart Parish School. I was responsible for the safety and well being of the students in the program. I managed staff who worked in the program and interacted with parents each day.

• Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
• Exceeded sales targets through effective marketing and negotiation strategies.
• Forecasted product sales and achieved quarterly and annual sales objectives.
• Established productive and professional relationships with key personnel in assigned customer accounts.
• Monitored sales team performance and provided effective training to help each reach targets.
• Identified prospects to foster growth for new business partnerships.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Corrected operational discrepancies by developing and executing process improvements.
• Assessed, optimized and elevated operations to target current and expected demands.