Lilly Ann Goshorn

• Assists ophthalmologists and optometrists in performing routine eye exams and diagnostic tests.
• Ensures a smooth patient experience from check-in to check-out.
• Managed inventory of clinical supplies, placing orders before depletion to avoid disruptions.
• Wrote, edited, and filed patient medical records, maintaining confidentiality.
• Gather patient medical histories, and relevant information about eye-related symptoms and complaints.
• Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
• Provided assistance in the preparation of equipment for procedures.
• Perform initial assessments of visual acuity and eye movements.
• Prepare patients for eye examinations by explaining procedures, ensuring patient comfort, and positioning them for tests and assessments.
• Perform tonometry, which measures intraocular pressure (IOP), an important factor in diagnosing conditions like glaucoma.
• Capture images of the eye using specialized equipment, like retinal cameras, fundus photography, and optical coherence tomography (OCT) machines.
• Educated patients about contact lens hygiene practices, including proper insertion and removal techniques.

Along with my continued duties as an Experience Ambassador, I also:

• Respond to resident and guest communications, answer inquiries, and offer suggestions to ensure that their needs are met.
• Provide assistance with the scheduling of the Experience team when required.
• Learn and train others on community software, such as Yardi and Stayntouch.
• Be an ambassador for the city and local community, sharing knowledge with guests and residents to recommend local eateries, parks, and businesses, upon request.
• Manage building access for guests, residents, and authorized vendors using key system technology.
• Assist the Experience Manager in leading daily stand-ups and monthly meetings.
• Assist the Experience Manager with interviewing and training new Experience team members.
• Support the onboarding and training of new Experience team members, and provide ongoing mentorship.
• Assist the Experience Manager with new process development and execution.
• Provide supervisory coverage of the Experience team in the absence of the Experience Manager and the Director of Operations.

• Managed multifamily and hospitality operations, prioritizing exceptional customer service, and optimizing resident experiences.
• Expertly addressed resident needs through active listening, conflict resolution, and dynamic communication, ensuring prompt issue resolution.
• Spearheaded administrative tasks, including resident communication, vendor relations, and monthly newsletter creation, enhancing community engagement.
• Orchestrated successful residential events, fostering a strong sense of community, and enhancing resident satisfaction.
• Assumed leadership in training new team members, and played a pivotal role in their successful onboarding and integration.

• Ensured safety compliance by vigilant monitoring of ice activities, and strict enforcement of safety regulations.
• Collaborated with guests to facilitate reservations and organize exclusive private parties, enhancing their overall experience.
• Played a pivotal role in managerial tasks and responsibilities, contributing to the efficient operation and success of the establishment.

• Led the interview and onboarding process for new team members, ensuring smooth integration and optimal team performance.
• Demonstrated a strong commitment to mental health awareness by working closely with other Denver-Metro youth in destigmatizing mental illness and promoting open dialogue.
• Developed innovative concepts to engage surrounding communities in enhancing mental health services, showcasing strategic thinking, and community engagement skills.
• Orchestrated group meetings and guided discussions to formulate actionable plans, fostering collaboration, and effective problem-solving.
• Played a crucial role in securing funding and successfully integrating services related to mental health into Denver-Metro schools.