Lillyann Lopez
Riverside,CA
Summary
With a proven track record of dedication and a strong work ethic across diverse industries, I am enthusiastic about the opportunity to bring my commitment to excellence to this company. My experience in the customer service, warehouse, and culinary sectors has equipped me with the skills to excel in a fast-paced and dynamic environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
Eastvale, CA
08.2026 - Current
- Managed inventory control processes, accurately tracking stock levels and reducing discrepancies.
- Optimized pick-and-pack procedures, increasing order fulfillment speed while maintaining quality standards.
- Analyzed workflow processes, identifying areas for improvement that enhanced overall operational effectiveness.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Shift Leader
Ono Hawaiian BBQ
Riverside, CA
05.2022 - 08.2026
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained new employees on operational procedures and best practices.
- Monitored inventory levels, facilitating timely restocking and minimizing shortages.
- Resolved customer inquiries and complaints, promoting a positive service experience.
- Conducted performance evaluations, providing feedback to support staff development.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Manager
Taco Bell
Corona, CA
09.2024 - 09.2025
- Led team by modeling strong work ethic and commitment to Taco Bell’s standards.
- Opened, closed, or managed shifts and ensured appropriate staffing for each shift.
- Schedule and assign tasks to team members, taking into account their strengths and weaknesses, to ensure efficient service and maintain a positive work environment.
- Address issues as they arise, including equipment malfunctions, staff conflicts, and customer complaints.
- Maintain a well-organized and efficient work schedule, ensuring that breaks and tasks are completed on time.
Warehouse Associate
Amazon
Corona, CA
03.2023 - 12.2024
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Maintained cleanliness and organization of work areas to enhance safety compliance.
- Collaborated with team members to streamline order picking processes for timely shipments.
- Implemented process improvements that reduced order fulfillment time by optimizing workflows.
- Oversaw daily operations, coordinating tasks among staff to meet production goals.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Shift Leader
Carl's Jr
Riverside, CA
01.2022 - 12.2023
- Implemented process improvements that reduced errors and increased efficiency in daily operations.
- Developed training materials for new hires, ensuring effective onboarding and adherence to company policies.
- Led team meetings to communicate goals, updates, and best practices effectively.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Education
No Degree - Health Administration
Norco College
Norco, CA12-2030
High School Diploma -
Hillcrest Highschool
Riverside05-2022
Skills
- Quality Control
- Inspection techniques
- Operational Procedures
- Equipment operation
- Shipping and receiving
- Positive demeanor
- Eager to learn
- Problem-Solving
- Leadership
- Shift Management
- Customer service
- Guest Services
- Communication skills
- Adaptable to change
- Warehouse operations
- Attention to detail
- Positive Attitude
Certification
- Food Handler’s certificate
- Amazon Forklift Certification
Timeline
Warehouse Associate
Amazon
08.2026 - Current
Shift Manager
Taco Bell
09.2024 - 09.2025
Warehouse Associate
Amazon
03.2023 - 12.2024
Shift Leader
Ono Hawaiian BBQ
05.2022 - 08.2026
Shift Leader
Carl's Jr
01.2022 - 12.2023
No Degree - Health Administration
Norco College
High School Diploma -
Hillcrest Highschool