LillyAnn Sebastian

• Food Preparation: Prepares ingredients, including chopping vegetables, measuring spices, and portioning food items.

• Cooking: Cooks food items to order, following IHOP recipes and procedures, using various cooking methods like grilling, frying, and baking.

• Plating and Presentation: Arranges food attractively on plates and ensures proper portion sizes.

• Equipment Operation: Operates and maintains kitchen equipment, such as grills, ovens, and fryers.

• Food Safety and Sanitation: Maintains a clean and sanitary work area, follows proper food handling procedures, and adheres to health and safety regulations.

• Inventory Management: Assists with stocking and organizing food items, and may be involved in placing orders.

• Teamwork: Collaborates with other kitchen staff, such as servers and other cooks, to ensure smooth and efficient service.

• Following Procedures: Adheres to all IHOP Standard Operating Procedures (SOP) and guidelines.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Overseeing daily business operations

• Training managers and staff.

• Creating and managing budgets

• Improving revenue

• Hiring employees

• Maintain budgets and optimize expenses

• Set policies and processes

• Ensure employees work productively and develop professionally

• Oversee recruitment and training of new employees

• Evaluate and improve operations and financial management

• Prepare regular reports for upper management

• Ensure staff follows health and safety regulations

• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors

• Calculating weekly numbers

• Payroll

• Scheduling

• Managed and motivated employees to be productive and engaged in work.

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.

• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).

• Ensure that all employees present a neat clean appearance and wear company uniform. • Personally demonstrate the Customer needs are the highest priority.

• Ensure food safety, quality and accuracy of orders.

• Resolve customer complaints quickly while maintaining positive customer relations.

• Greets customers with a smile, is polite and pleasant when speaking with customers.

• Works with urgency.

• Works with management and fellow staff

• Demonstrates a positive and enthusiastic attitude with everyone

• Takes action without being told, goes beyond what is simply required and maintains a high activity level.

• Provide regular feedback to the RGM on the performance of Team Members.

• Provide ongoing constructive and complimentary feedback to Team Members.

• Actively participates in the training of Team Members

• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Manage transactions with customers using cash registers

• Scan goods and ensure pricing is accurate

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Redeem coupons

• Upsell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Maintain clean and tidy checkout areas

• Track transactions on balance sheets and report any discrepancies

• Bag, box or gift-wrap packages

• Handle merchandise returns and exchange