Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lillyanna Schmid

Juda,WI

Summary

Dynamic professional with extensive experience in customer service at Walmart, adept at enhancing customer satisfaction through personalized interactions. Proven skills in cash handling and conflict resolution, ensuring smooth transactions and addressing concerns effectively. Recognized for maintaining high standards of service and contributing to a positive team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
Monroe, WI
03.2022 - Current
  • Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
  • Resolved customer complaints professionally, according to company policy.
  • Performed opening and closing procedures, including counting cash drawers, and preparing deposits.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers over the phone regarding store operations, product information, and order placement.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Offer customers carry-out service after the transaction.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.

Associate

McDonald's
Monroe, WI
09.2023 - 12.2023
  • Used grills, deep fryers, and griddles to cook food.
  • Tracked product inventory, noting items requiring reorder.
  • Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
  • Checked completed orders for correct quantity and quality.
  • Adhered to company policies regarding proper food storage, labeling, and stock rotation.
  • Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.

Waitress Trainee

Blue Ox Restaurant
Monroe, WI
10.2021 - 02.2022
  • Collaborated with kitchen staff to ensure the timely preparation and delivery of orders.
  • Presented menus and answered questions regarding items.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Filled condiments and napkin containers during slack periods.
  • Cleaned tables and chairs to prepare the dining area for the next customers.
  • Assisted in preparing salads, appetizers, and desserts to speed up food service.
  • Prepared checks, itemizing total meal costs and taxes.

Education

High School Diploma -

Juda High School
Juda, WI
05-2023

Some College (No Degree) - Culinary Arts

Blackhawk Technical College
Janesville, WI

Skills

  • Customer service
  • Cash handling
  • Point-of-sale operation
  • Inventory management
  • Transaction processing
  • Food safety
  • Conflict resolution
  • Team collaboration
  • Sales assistance
  • Time management
  • Attention to detail
  • Problem solving
  • Basic mathematics
  • Adaptability and flexibility
  • Loss prevention

Certification

  • ServSafe Food Handlers License - December 2023
  • Responsible Beverage Service License - December 2024
  • First Aid/CPR Certification - November 2024

Timeline

Associate

McDonald's
09.2023 - 12.2023

Cashier

Walmart
03.2022 - Current

Waitress Trainee

Blue Ox Restaurant
10.2021 - 02.2022

High School Diploma -

Juda High School

Some College (No Degree) - Culinary Arts

Blackhawk Technical College

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Lillyanna Schmid