Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Lilly Ann Goshorn

Lilly Ann Goshorn

Denver,CO

Summary

Hospitality and workplace experience professional specializing in front-of-house operations, guest services, leasing support, and brand experience within a high-volume mixed-use environment. Experienced in managing complex visitor flow across residents, hotel guests, Airbnb guests, and prospective residents while supporting community engagement, social media strategy, and reputation management.

Overview

4
4
years of professional experience

Work History

Experience Associate | Community Brand Champion

Sentral
Denver, Colorado
11.2025 - Current
  • Planned and executed 2–3 resident events per month to enhance community engagement and strengthen resident relationships.
  • Conducted property tours supporting leasing conversions
  • Developed and distributed monthly newsletters and resident communications to enhance information flow and community connection
  • Acted as the internal brand voice and drove community storytelling initiatives.
  • Managed online reputation by responding to reviews and inquiries on Reputation.com and related platforms, fostering positive community perception.
  • Partnered with onsite teams to elevate service experiences based on feedback.
  • Tracked NPS and sentiment data to enhance guest and resident experiences.
  • Developed Instagram content strategy, posting 2–3 times weekly with reels and stories.
  • Coordinated daily operations scheduling and team workflows, ensuring smooth service delivery and operational efficiency.

Ophthalmic Technician

Children’s Eye Physicians
Denver, Colorado
05.2024 - 11.2025
  • Assisted ophthalmologists during procedures by preparing instruments and managing patient comfort.
  • Conducted comprehensive eye exams for pediatric patients to assess vision and health.
  • Assisted physicians with patient exams and diagnostic testing to enhance diagnostic accuracy
  • Managed patient flow, ensuring smooth clinical a smooth experience and reduced wait times
  • Supported clinical operations and managed supply inventory to maintain service readiness
  • Maintain confidential medical records and documentation

Experience Ambassador | Resident & Guest Experienc

Sentral
Denver, Colorado
08.2022 - 05.2024
  • Oversaw front desk operations to ensure seamless service for residents, hotel guests, Airbnb guests, and visitors
  • Managed guest check-in, access control, and building flow systems
  • Coordinated cross-team communication (leasing, maintenance, operations)
  • Conducted property tours supporting leasing conversions
  • Designed and organized 2–3 engaging resident events monthly to foster community engagement
  • Developed and distributed monthly newsletters and resident communications to enhance information flow and community connection
  • Offered personalized local recommendations and assistance to enhance guest experiences.
  • Trained new hires on Yardi, Stayntouch, and internal systems

Education

High School Diploma -

Rangeview High School
Aurora, CO
05-2021

Some College (No Degree) -

Community College of Aurora
Aurora, CO
06-2026

Some College (No Degree) - Business Administration And Management

University of Denver
Denver, CO

Skills

Customer experience

  • Event coordination
  • Community engagement
  • Resident outreach
  • Social media strategy
  • Reputation management
  • Yardi software
  • Entrata platform
  • StayNTouch system
  • Zendesk support
  • Microsoft Office suite
  • Google Workspace
  • Front desk operations
  • Conflict resolution
  • Customer service training

Websites

Timeline

Experience Associate | Community Brand Champion

Sentral
11.2025 - Current

Ophthalmic Technician

Children’s Eye Physicians
05.2024 - 11.2025

Experience Ambassador | Resident & Guest Experienc

Sentral
08.2022 - 05.2024

High School Diploma -

Rangeview High School

Some College (No Degree) -

Community College of Aurora

Some College (No Degree) - Business Administration And Management

University of Denver

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Lilly Ann Goshorn