Lillyonna Barry
West Jefferson,OH
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively.
Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Williams Distributing
08.2022 - Current
- Managed scheduling processes through internal data systems.
- Coordinated and maintained schedules.
- Managed payroll processing for timely and accurate employee compensation.
- Collaborated with team members to achieve optimal business outcomes.
- Coordinated with on-site managers of home builders to achieve superior service outcomes.
- Handled calls efficiently while ensuring top-notch service for homeowners.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School - undefined
Westland High School
Skills
- Computer skills
- Customer service
- Communication skills
- Microsoft Word
- Outgoing
- Typing
- Active listening
- Data entry
- Complaint resolution
- Payment processing
- Follow-up skills
- Scheduling
- Product knowledge
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Microsoft Excel
- Microsoft outlook
- Paperwork processing
- Order processing
- Filing
Timeline
Customer Service Representative
Williams Distributing
08.2022 - Current
High School - undefined
Westland High School
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