Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
Lilo Wright

Lilo Wright

Meridian,ID

Summary

Driven [Job Title] successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.

Personable Retail Assistant with 13 years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Delivery Driver

Inland XMile
Boise, ID , ID
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Managed inventory levels during deliveries by verifying load counts against shipping manifests.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Checked tires for proper inflation before leaving on each route.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Utilized GPS and maps for efficient route planning.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Kept accurate logs of all deliveries and trips.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Reported mechanical problems encountered with vehicles to dispatch.

Floor Associate

Big Lots
Meridian, ID
01.2023 - 04.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Worked with off-site locations to find desired items for customers.
  • Evaluated work areas before planning flooring layout for different projects

FC Associate

Amazon Fullfillment Center- VAR BOI2
Nampa , ID
01.2021 - 04.2023
  • Trained and mentored new associates on receiving, and packing functions
  • Scanned incoming products with scanners and entered products for smooth stock tracking and customer order fulfillment.
  • Received merchandise into warehouse, relocated products, processed and shipped orders to customers with speed and precision.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Followed proper packaging requirements depending on order size and type.
  • Verified items correctly matched to sales check for packing and shipment.

Floor Associate/Cashier/Acting Furniture Manager

Big Lots
Nashville, TN
05.2019 - 05.2020
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Inspected store products for damage and obtained item replacements for customers.
  • Scanned customer purchases and worked to streamline transactions.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.

Picker Packer

Ceva
Nashville, TN
06.2019 - 11.2019
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Labeled boxes and placed in outbound collection areas.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Confirmed items picked for orders by keying codes into system.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Limited damage to products and orders by using care when choosing items.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Pulled and packed product using various tools and equipment to meet order goals.
  • Kept products separated, organized and in good rotation to meet customer order specifications.
  • Isolated damaged items to predefined marked area to report to supervisors.
  • Monitored product quality, reporting problems to mitigate safety issues and improve processes.

Education

Forklift Certificate - Forklift

CWI
Nampa , ID
07-2024

Some College (No Degree) - Criminal Justice

Brown Mackie College
Boise, ID
2011

GED -

Lewis And Clark College
Lewiston, ID
11.2009

Skills

  • [Type] Sales
  • [Product or Service] Knowledge
  • Loss Prevention
  • Excellent Work Ethic
  • Safety Protocol Knowledge
  • Task Delegation
  • Reliable and Consistent
  • Confident and Positive Attitude
  • Strong Organization Skills
  • Attentive to Detail
  • Flexible Schedule
  • Planning & Organizing
  • Customer Service
  • Reliable & Trustworthy
  • Good Work Ethic
  • First Aid/CPR
  • Friendly, Positive Attitude
  • Basic Math
  • Organizational Skills
  • Conflict Resolution

Affiliations

I enjoy arts and crafts, music, singing, dancing, camping, fishing, games and puzzles

Accomplishments

While working Big Lots in Nashville, TN I was promoted to acting Furniture Manager.

Certification

Forklift Certified threw CWI in Nampa, ID 07-20-2024.

Timeline

Floor Associate

Big Lots
01.2023 - 04.2023

FC Associate

Amazon Fullfillment Center- VAR BOI2
01.2021 - 04.2023

Picker Packer

Ceva
06.2019 - 11.2019

Floor Associate/Cashier/Acting Furniture Manager

Big Lots
05.2019 - 05.2020

Some College (No Degree) - Criminal Justice

Brown Mackie College

GED -

Lewis And Clark College

Delivery Driver

Inland XMile

Forklift Certificate - Forklift

CWI

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Lilo Wright