Timarie Williams-Wofford
Oklahoma City,OK
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level call specialist position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-call specialists position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Travel Agent
Costco Travel
07.2021 - Current
- Planning and selling transportations, accommodations, insurance and other travel services
- Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Collaborated with colleagues to create and promote special travel packages.
- Generated reports on travel trends and customer feedback to inform business goals.
- Developed strong vendor relationships to ensure access to best travel options available for clients.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Generated travel-related reports for clients to facilitate decision-making.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Managed approximately 30 incoming calls, emails per day from customers.
Order Picker
McKesson
02.2023 - 08.2023
- Receive and check incoming pick tickets
- Locate products using technology
- Retrieve orders according to quantity, size etc
- Build pallets with orders and position them to loading docks
- Wrap orders before loading on trucks
- Re-stock inventory manually or with warehouse equipment.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
Call Center Representative
GC Services
03.2020 - 07.2021
- Manage large amounts of inbound and outbound calls in timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions
- Answering inbound/outbound calls to assist mortgage, lease, and loan customers
- Process payments
- Assist with applying for assistance during financial hardships.
- Collected premiums on or before effective date of coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Managed approximately 30 incoming calls, emails per day from customers.
Casino Cage Cashier
Remington Park Racing Casino
04.2019 - 10.2019
- Responsible for handling money, casino chips, and paperwork
- Duties these employees need to complete are completing transactions, exchanging tokens, processing wire transfers, performing credit checks, and balancing books at end of shift.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Sold chips, tokens, and tickets to patrons.
- Contributed to positive team atmosphere within cage department, working collaboratively with coworkers toward shared goals of efficiency and accuracy.
- Completed routine audits as requested by management, validating accuracy of records kept on file for future reference purposes.
- Reduced wait times for customers by consistently prioritizing speed without sacrificing accuracy in all transactions.
- Balanced books with daily summary reconciliations.
- Worked well in team setting, providing support and guidance.
Customer Service Representative
Conduent
04.2017 - 11.2018
- Assisted customers with warm and professional attitude
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Assisted with technical support duties
- Typical duties of Technical Support officer include configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies.
- Managed approximately 30 incoming calls, emails per day from customers.
Host
Buffalo Wild Wings
12.2017 - 03.2018
- Answered telephone inquiries
- Scheduled reservations
- Directed guests to their table
- Accommodated and managed large parties
- Took and packed to-go orders
- Managed customer requests
- Helped bus tables.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
Crew Member
Walmart
03.2016 - 04.2017
- Worked well in fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Took cash and credit card payments
- Provided customer service with smile.
Education
High school -
Holmes High School
San Antonio, TX06.2016
Skills
- Customer Service
- Phone Etiquette (6 years)
- Typing
- Upselling
- Account Management
- Desktop Support
- Payment Processing
- Customer Referrals
- Cancellation Policies
- Active Listening
- Quotes and sales
- Call Center Customer Service
- HIPAA Compliance
- Customer Engagement
- Policy Changes
- Claims reporting systems
Relocation
- Oklahoma City, OK
- Del City, OK
- Midwest City, OK
Timeline
Order Picker
McKesson
02.2023 - 08.2023
Travel Agent
Costco Travel
07.2021 - Current
Call Center Representative
GC Services
03.2020 - 07.2021
Casino Cage Cashier
Remington Park Racing Casino
04.2019 - 10.2019
Host
Buffalo Wild Wings
12.2017 - 03.2018
Customer Service Representative
Conduent
04.2017 - 11.2018
Crew Member
Walmart
03.2016 - 04.2017
High school -
Holmes High School
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