Overview
Work History
Education
Skills
Generic

Shezonda McMillan

Front Desk Agent
Alexandria,VA

Overview

4
4
years of professional experience
2000
2000
years of post-secondary education

Work History

Housekeeping Room Attendant

PCSI
Alexandria
04.2025 - Current
  • Cleaned and maintained guest rooms in accordance with company standards.
  • Replenished supplies and amenities in guest bathrooms and living areas.
  • Reported maintenance issues to ensure timely resolution for guest comfort.
  • Ensured cleanliness of public areas, including lobbies and hallways.
  • Adhered to safety protocols while using cleaning equipment and chemicals.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Interacted pleasantly with clients and guests when performing daily duties.

Medical Receptionist

Dr. Ken Shin
Alexandria
09.2022 - 03.2025
  • Greeted patients and ensured a welcoming environment at the medical office.
  • Scheduled appointments and managed physician's calendar efficiently.
  • Handled patient inquiries and provided accurate information about services.
  • Processed insurance claims and verified patient coverage details promptly.
  • Managed office supplies inventory to support daily operations seamlessly.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Checked patients in and out for appointments and collected co-payments.
  • Greeted and checked in patients, updating patient information in computer system.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Routed laboratory or diagnostic results to appropriate staff.

Medical Receptionist

Dr. Pesheo
Alexandria
09.2021 - 08.2022
  • Greeted patients and ensured a welcoming environment at the medical office.
  • Scheduled appointments and managed physician's calendar efficiently.
  • Handled patient inquiries and provided accurate information about services.
  • Maintained patient records and updated information in the electronic system.
  • Processed insurance claims and verified patient coverage details promptly.
  • Managed office supplies inventory to support daily operations seamlessly.
  • Ensured compliance with privacy regulations during patient interactions diligently.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Education

West Potomac High School
Alexandria, VA

Skills

  • Room cleaning
  • Supply replenishment
  • Property maintenance
  • Compliance with safety
  • Medical scheduling
  • Patient records management
  • Front office operations
  • Effective communication
  • Team cooperation

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Shezonda McMillan Front Desk Agent