Shezonda McMillan
Front Desk Agent
Alexandria,VA
Overview
4
4
years of professional experience
2000
2000
years of post-secondary education
Work History
Housekeeping Room Attendant
PCSI
Alexandria
04.2025 - Current
- Cleaned and maintained guest rooms in accordance with company standards.
- Replenished supplies and amenities in guest bathrooms and living areas.
- Reported maintenance issues to ensure timely resolution for guest comfort.
- Ensured cleanliness of public areas, including lobbies and hallways.
- Adhered to safety protocols while using cleaning equipment and chemicals.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Interacted pleasantly with clients and guests when performing daily duties.
Medical Receptionist
Dr. Ken Shin
Alexandria
09.2022 - 03.2025
- Greeted patients and ensured a welcoming environment at the medical office.
- Scheduled appointments and managed physician's calendar efficiently.
- Handled patient inquiries and provided accurate information about services.
- Processed insurance claims and verified patient coverage details promptly.
- Managed office supplies inventory to support daily operations seamlessly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Receptionist
Dr. Pesheo
Alexandria
09.2021 - 08.2022
- Greeted patients and ensured a welcoming environment at the medical office.
- Scheduled appointments and managed physician's calendar efficiently.
- Handled patient inquiries and provided accurate information about services.
- Maintained patient records and updated information in the electronic system.
- Processed insurance claims and verified patient coverage details promptly.
- Managed office supplies inventory to support daily operations seamlessly.
- Ensured compliance with privacy regulations during patient interactions diligently.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
West Potomac High School
Alexandria, VASkills
- Room cleaning
- Supply replenishment
- Property maintenance
- Compliance with safety
- Medical scheduling
- Patient records management
- Front office operations
- Effective communication
- Team cooperation