Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ILIANA RODRIGUEZ

Summary

Maintain high-volume medical office environments by efficiently coordinating files, appointments, and other patient needs. Positive and upbeat with excellent interpersonal communication skills, with a strong commitment to maintaining patient confidentiality. Proven ability to work collaboratively with healthcare professionals and support staff to provide exceptional patient care. Seeking to contribute my expertise and commitment to efficiency in a dynamic healthcare team. Offering a successful career history comprising more than 5 years.

Overview

11
11
years of professional experience

Work History

CVS Customer Representative

CVS Pharmacy
08.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Handled customer inquiries and suggestions courteously and professionally.

Front Desk Receptionist/Medical Receptionist

NORTH CHARLOTTE PEDIATRICS
07.2018 - 05.2020
  • Maintained current and accurate medical records.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing..
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Completed patient referrals to other medical specialists.

Front Desk Manager/Medical Receptionist

DIABETES ENDOCRINOLOGY AND METABOLISM ASSOCIATES.
06.2014 - 07.2018
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Completed and filed financial documentation for accounting purposes.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Facilitated organized record retrieval and access by maintaining a filing system for both in-house and discharged patients.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Pawn Broker\Customer Service

Momentum Pawn
03.2013 - 06.2014
  • Processed new inventory to ready for stocking on the sales floor.
  • Performed store open and close procedures as part of shift responsibilities.
  • Monitored day-to-day activities of the shop, communicating issues with shop owners and closely watching over inventory.
  • Organized store shelves to display the most attractive inventory.
  • Handled over $30,000 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Cleaned and dusted merchandise in-store and rotated window displays on a weekly basis.
  • Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry, and electronics.
  • Performed Daily inventory checks and ran reports.

Customer Service Leader

Cash America Pawn
10.2012 - 06.2013
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Planned schedules and workflows based on expected customer demands.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Took cash and credit card payments via phone, in person.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Education

High School Diploma -

Olympic High School
Charlotte, NC
5 2011

Skills

  • Bilingual Proficiency
  • File management
  • Patient Interaction
  • Electronic Health Records (EHR)
  • Insurance Verification
  • Front Office Management
  • Referral Coordination
  • Scheduling
  • Multi-Line Telephone Systems
  • Multitasking
  • Supervision and Leadership

Languages

Spanish
Native or Bilingual

Timeline

CVS Customer Representative

CVS Pharmacy
08.2023 - Current

Front Desk Receptionist/Medical Receptionist

NORTH CHARLOTTE PEDIATRICS
07.2018 - 05.2020

Front Desk Manager/Medical Receptionist

DIABETES ENDOCRINOLOGY AND METABOLISM ASSOCIATES.
06.2014 - 07.2018

Pawn Broker\Customer Service

Momentum Pawn
03.2013 - 06.2014

Customer Service Leader

Cash America Pawn
10.2012 - 06.2013

High School Diploma -

Olympic High School

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ILIANA RODRIGUEZ