Caroline Adams
Venice,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Lead Concierge
Tuscan Gardens of Venetia Bay
Venice, FL
09.2023 - 07.2024
- Welcomed and assisted all residents and visitors, creating a warm and welcoming environment.
- Handled all residents', families', and visitors' inquiries and requests.
- Scheduled and organized all resident doctors' appointments, medical and personal transportation, and events for the assisted living facility.
- Directed incoming calls to the appropriate staff, or resident.
- Monitored residents' health and safety, looking out for any signs of discomfort, illness, or potential hazards within the facility.
- Worked closely with the nursing staff to ensure that residents received the necessary medical attention in a timely manner.
- Trained new staff members on proper policies and procedures related to the business office.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Kept the lobby area well-maintained and organized for a better environment for the residents and staff.
Concierge
Fountains of Hope Assisted Living Community
Sarasota, FL
10.2019 - 05.2020
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
Bachelor of Arts - English
University of Florida
Gainesville, FL05-2026
Associate of Arts -
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2023
High School Diploma -
Venice High School
Venice05.2023
Skills
- Self-motivated
- Creative
- Fast Learner
- Strong interpersonal skills
- Driven
- Highly effective at working in groups or alone
- Reliable
Timeline
Lead Concierge
Tuscan Gardens of Venetia Bay
09.2023 - 07.2024
Concierge
Fountains of Hope Assisted Living Community
10.2019 - 05.2020
Associate of Arts -
State College of Florida, Manatee-Sarasota
High School Diploma -
Venice High School
Bachelor of Arts - English
University of Florida
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