Summary
Overview
Work History
Education
Skills
Timeline
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Lily Albano

North Reading,MA

Summary

Highly skilled and enthusiastic professional with more than 1 year of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level unit coordinator position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Unit Coordinator

BIDMC
02.2023 - 10.2023
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Patient Service Representative

LabCorp
01.2022 - 01.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.

Front Desk Manager

Rizzos Pizzarea
02.2018 - 08.2020
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Cashier

Mikes Famous Pizza
08.2016 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Business

Merrimack College
North Andover, MA

High School Diploma -

North Reading High School
North Reading, MA

Skills

  • Patient Flow
  • New Admissions
  • Appointment Scheduling
  • New Resident Orientation
  • Supply Inventory
  • Paperwork Processing
  • Patient Education
  • Patient Registration
  • Customer Service

Timeline

Unit Coordinator

BIDMC
02.2023 - 10.2023

Patient Service Representative

LabCorp
01.2022 - 01.2023

Front Desk Manager

Rizzos Pizzarea
02.2018 - 08.2020

Cashier

Mikes Famous Pizza
08.2016 - 06.2018

Business

Merrimack College

High School Diploma -

North Reading High School

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Lily Albano