Lily Ann Baugher
Quincy
Summary
Hardworking and reliable person with strong ability in customer service and problem solving. Highly organized, proactive and punctual with team-oriented mentality.
Developed skills in fast-paced hospitality environment, focusing on team management and guest satisfaction. Coordinated schedules, managed reservations, and ensured seamless operations to provide exceptional guest experience. Looking to transition into new field, bringing strong organizational and interpersonal abilities to dynamic environment.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Curtis Creek
01.2023 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Assistant Manager
Cherry Hills Program
11.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Team Member
Dairy Queen Grill & Chill
05.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Retail Team Member
Panera Bread
01.2021 - 05.2022
- Greeted customers with efficiency and kindness through the drive thru and cashier positions
- Processed customer orders efficiently, ensuring compliance with their specific requests.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Event Photographer
Cherry Hills Programs
12.2020 - 12.2020
- Defined image requirements and planned photographic events
- Explained price and package details to customers
- Improvised photographic methods and techniques
- Monitored studio for adequate quantities of supplies
- Cropped, manipulated and performed color-balance for final images
- Collaborated with clients to guarantee satisfaction with photos
- Collaborated successfully with variety of personalities and work styles
- Adjusted apertures, shutter speeds and camera focus according to combinations of factors, including lighting, depth of field, subject motion and exposure speed
- Ran register and dealt with many customers
Education
Certificate - Welding
John Wood Community College
Quincy, IL05.2023
High school or equivalent -
Quincy Senior High School
Quincy, Illinois05.2022
Skills
- Excellent workflow management
- Cash handling accuracy
- Merchandising knowledge
- Team player mentality
- Cash register operation
- Listening skills
- Energetic self-starter
- Flexible creative approach
- Staff management
- Training and mentoring
- POS system operations
- Health and safety regulations
- Customer feedback analysis
Timeline
Front of House Manager
Curtis Creek
01.2023 - Current
Assistant Manager
Cherry Hills Program
11.2022 - 12.2022
Team Member
Dairy Queen Grill & Chill
05.2022 - 11.2022
Retail Team Member
Panera Bread
01.2021 - 05.2022
Event Photographer
Cherry Hills Programs
12.2020 - 12.2020
Certificate - Welding
John Wood Community College
High school or equivalent -
Quincy Senior High School
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