Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Lily-Anne Castello

Louisville,KY

Summary

Dynamic and goal-oriented professional with exceptional customer service skills honed at Hot Topic. Proven ability to build lasting relationships and resolve conflicts effectively. Experienced in cash handling and POS system operation, consistently enhancing customer satisfaction and driving repeat business through attentive service and strong teamwork.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

2
2
years of professional experience

Work History

Sales Associate

Hot Topic
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Server

Roosterswings
03.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Bachelor of Arts - Linguistics

University of Louisville
Louisville, KY
05-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Money handling
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • POS system operation

Languages

Sign Language
Professional Working

Interests

  • I like looking at the stars and learning about constellations
  • Watching Movies and TV Shows
  • Gym Workouts
  • Getting involved in local advocacy groups to promote positive change in the community
  • Music
  • I enjoy helping others and giving back to the community
  • Fundraising Events
  • Reading

Timeline

Sales Associate

Hot Topic
06.2023 - Current

Server

Roosterswings
03.2023 - 10.2024

Bachelor of Arts - Linguistics

University of Louisville

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Lily-Anne Castello