LILY ASAFO-ADJEI
Albany,NY
Summary
Dedicated Investment and retail banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Client Service Associate
Stansberry Asset Management
11.2022 - 12.2023
- - Serve as the primary point of contact for client inquiries related to account maintenance, cashiering, online access, and other non-investment related requests.
- - Assist CRMs with ad-hoc projects and provide backup support to other CSAs as needed.
- - Process client account documentation, including new account openings, transfers, and closures.
- - Collaborate with internal departments to facilitate the client onboarding process.
- - Distribute regular client reports, such as investment performance reports, account statements, and tax documents.
- - Coordinate with custodians, vendors, and service providers to meet client requests efficiently.
- - Assist in ensuring compliance with industry regulations, company policies, and legal requirements.
- - Cultivate strong client relationships by proactively addressing their needs.
- - Provide personalized support to enhance client satisfaction and retention.
- - Help clients navigate online platforms and tools related to their accounts.
- - Act as a knowledgeable resource for client inquiries.
- - Collaborate with cross-functional teams, including CRMs, operations, trading, and compliance.
- - Address client inquiries, resolve issues, and ensure a seamless client experience.
Private Wealth Management Associate
U.S BANK
04.2021 - 09.2022
- Covered a subset of Private Wealth Management advisors and their books of business acting as primary daily point of contact during regular business hours to help with client logistics, troubleshooting, and requests or questions
- Onboard new relationships and open new Investment accounts using internal CRM, which includes collecting personal and confidential information, liaising with internal partners, and keeping client and integrated team updated
- Prioritize and deploy the resources of U.S Bank and U.S Bank Private Wealth Management to exceed client expectations creatively and consistently
- Support to Portfolio Managers to create prospect account proposals utilizing FactSet
- Onboarding new clients subscribing to Private Equity Investment funds
- Assisting clients with investment account statements with offered Funds
- Utilizing internal CRM to create Annual Investment reviews
- Works proactively to identify potential problems, compliance issues, or fraud to maximize client satisfaction and encourage expansion of the relationship
- Advocate for and promote a diverse work environment that prioritizes teamwork and cooperation
- Maintain professional standards through an in-depth understanding of capital markets, financial and estate planning, banking, and industry trends that impact clients.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
CLIENT SERVICES ASSOCIATE
THE PACIFIC FINANCIAL GROUP
03.2020 - 04.2021
- Onboarded new client accounts, which involves collection of required documentation and client information through Salesforce
- Conducted second review on new investment accounts for accuracy and completion
- Communicated via email and phone to financial advisors and clients on required documents needed to keep accounts in compliance
- Successfully maintained existing client relationships through efficient processing of client requests, resolution of client inquiries, and ensuring key client information and documentation are kept up to date
- Actively engaged in available training and education programs to maintain current knowledge on policies, procedures, and risk awareness
- Assisted clients and financial advisors with technical support through Orion
BRANCH SUPERVISOR
U.S BANK
01.2019 - 03.2020
- Supervised and provided support to 6 staff members with daily bank operations
- Coached tellers on retention of product knowledge and appropriate sales and referral techniques
- Offered efficient administrative support to branch management in providing research and resolution to account maintenance
- Conducted customer interviews on fraud related accounts
- Accessed risk related to cashier’s check issuance up to $250,000
- Initiated international and domestic wire transfers for customers while mitigating risk/loss
- Aided assigned Audit team during annual branch audit
- Notarized documents for internal and external clients
- Seamlessly facilitated and coordinated monthly staff meetings and allocated presentation responsibilities to team members.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Executed extensive variety of customer transactions according to institutional policy and procedures.
- Oversaw opening and closing branch and monitored overdrafts, wire transfers, collections and stop payment orders.
CLIENT SERVICE CONSULTANT
U.S BANK
09.2016 - 01.2019
- Assisted customers with their daily financial needs such as deposits and withdrawals, payments, processing check and debit card orders while recommending bank products and services to suit their needs
- Successfully processed quarterly vault and ATM audits with zero error rate
- Promptly answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
- Built relationships with teammates and specialists to assist clients with financial needs
- Diligently monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Completed special procedures for customers such as ordering new checks, stopping payments, or investigating identity theft
- Worked with internal departments to identify customer related bank activities to eliminate money laundering, structuring, and other financial fraud.
Education
Master Of Legal Studies - Compliance & Risk Management
Seattle University School of Law
Seattle, WA12.2022
Bachelor of Arts - Communication and Media Studies
University of Washington
Bothell, WA12.2017
Skills
- Microsoft Office Suite (Word, PowerPoint, SharePoint, Excel, Teams, OneNote)
- Salesforce
- Wizard
- Tableau
- Fact Set
- Performance Station
- Interpersonal, written, and verbal communication
- Analytical and Critical Thinking
- Problem solving skills
Timeline
Client Service Associate
Stansberry Asset Management
11.2022 - 12.2023
Private Wealth Management Associate
U.S BANK
04.2021 - 09.2022
CLIENT SERVICES ASSOCIATE
THE PACIFIC FINANCIAL GROUP
03.2020 - 04.2021
BRANCH SUPERVISOR
U.S BANK
01.2019 - 03.2020
CLIENT SERVICE CONSULTANT
U.S BANK
09.2016 - 01.2019
Master Of Legal Studies - Compliance & Risk Management
Seattle University School of Law
Bachelor of Arts - Communication and Media Studies
University of Washington
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