Lily Asbury
Golden,CO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Universal Associate Banker Teller
BMO Bank of Montreal
Frisco, CO
09.2022 - Current
- Processed deposits, withdrawals, check cashing, loan payments, cash advances and money orders.
- Assisted customers with account information inquiries and transactions.
- Balanced daily cash drawer by counting currency, coins and checks.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties such as balancing the vault and preparing cash drawers.
- Handled all customer complaints in a professional manner according to bank policy.
- Cross-sold banking products such as loans, credit cards and investments when appropriate.
- Verified identification for customers making large deposits or withdrawals.
- Answered customer questions regarding bank services including interest rates on accounts and fees associated with them.
- Reconciled customer accounts to ensure accuracy of records.
- Maintained confidentiality of customer financial information at all times.
- Prepared reports for management review of teller activities on a regular basis.
- Reviewed personal identification documents to verify identity for new accounts.
- Adhered to all Bank policies and procedures related to customer service.
- Provided assistance with ATM machines when needed.
- Resolved discrepancies between actual cash on hand versus computerized records.
- Monitored suspicious activity in accordance with Bank regulations.
- Attended training sessions designed to increase knowledge of banking products and services.
- Followed security protocols while handling large amounts of cash.
- Provided support during peak periods or vacations within the branch office.
- Maintained accurate documentation of all transactions performed throughout the day.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Opened new checking, savings and lines of credit for customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Assistant Manager
Dollar General
Kremmling, CO
12.2021 - 08.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Hotel Housekeeper
The Marriott
Pueblo, CO
10.2019 - 04.2020
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Replenished amenities in all guest rooms according to established standards.
- Checked for damaged or missing items in each room.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Maintained inventory of cleaning supplies used throughout the day.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Provided excellent customer service by responding quickly to inquiries.
- Assisted with laundry duties such as washing towels and sheets.
- Folded linen neatly for storage or transport to laundry area.
- Informed supervisor when additional cleaning tasks were required during shift.
- Swept hallways, lobbies and stairwells on a daily basis.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Notified managers concerning need for major repairs or additions to building
- Communicated with customers about requests for additional supplies or cleaning services.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Shift Leader
Pizza Ranch Buffet
Pueblo, CO
12.2018 - 08.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Assisted general manager with operations game plan and company initiatives implementation.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Associate of Science - Early Childhood Education
Pueblo Community College
Pueblo, CO07-2021
High School Diploma -
Pueblo South High School
Pueblo, CO07-2021
Skills
- Training and Mentoring
- Account Management
- Complaint Resolution
- Sales Promotion
- Quality Assurance
- Problem-Solving
- Skilled Multi-Tasker
- Work Prioritization
- Team Building and Leadership
- Client Relations and Retention
- Cash Handling
- Relationship Building
- Meticulous Attention to Detail
- Focused on Customer Satisfaction
- Customer Education
- Reliable
- Excellent Time Management Skills
- Safe and Vault Operation
- Strong Work Ethic
- Excellent Communication Skills
- Exceptional Customer Service
References
References available upon request.
Timeline
Universal Associate Banker Teller
BMO Bank of Montreal
09.2022 - Current
Assistant Manager
Dollar General
12.2021 - 08.2022
Hotel Housekeeper
The Marriott
10.2019 - 04.2020
Shift Leader
Pizza Ranch Buffet
12.2018 - 08.2019
Associate of Science - Early Childhood Education
Pueblo Community College
High School Diploma -
Pueblo South High School