Lily Ballin
Amarillo,TX
Summary
Dynamic Childcare Operations Manager with extensive experience at Amarillo Wesley Community Center, excelling in policy implementation and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and employee training, fostering a nurturing environment that promotes child development and learning.
Overview
5
5
years of professional experience
Work History
Childcare Operations Manager
Amarillo Wesley Community Center
Amarillo, TX
02.2025 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Billing & Enrollment
Amarillo Wesley Community Center
Amarillo, Texas
11.2024 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Maintained records of customer transactions for billing purposes.
- Enroll children into the center by paper and computer.
- Collect weekly/monthly fees from parents and post them to accounts.
Childcare Director
Amarillo Wesley Community Center
Amarillo, Texas
03.2024 - 11.2024
- Reviewed licensing regulations regularly to maintain compliance standards.
- Enforced rules to promote positive behavior among children under care.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Maintained accurate records of children's attendance, health information and developmental progress.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Facilitated parent-teacher conferences as needed.
- Hired, mentored and monitored qualified childcare staff.
Assistant Childcare Director
Amarillo Wesley Community Center
Amarillo, Texas
05.2022 - 03.2024
- Hired, mentored and monitored qualified childcare staff.
- Resolved conflicts among children or between staff members in a professional manner.
- Created lesson, activity, and field trip plans.
- Provided leadership and supervision to staff, including assigning duties and monitoring performance.
Childcare Teacher
Amarillo Wesley Community Center
Amarillo, Texas
09.2020 - 05.2022
- Guided children in developing essential life skills, such as independence and problem-solving.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Introduced learning activities and imaginative play to teach children to explore.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Maintained daily records of individual activities, behaviors, meals and naps.
Education
Bachelor of Applied Arts And Science - Early Childhood Education
West Texas A&M University
Canyon, TX05-2025
Skills
- Child development
- Lesson planning
- Policy implementation
- Customer service
- Team leadership
- Conflict resolution
- Employee training
Timeline
Childcare Operations Manager
Amarillo Wesley Community Center
02.2025 - Current
Billing & Enrollment
Amarillo Wesley Community Center
11.2024 - 02.2025
Childcare Director
Amarillo Wesley Community Center
03.2024 - 11.2024
Assistant Childcare Director
Amarillo Wesley Community Center
05.2022 - 03.2024
Childcare Teacher
Amarillo Wesley Community Center
09.2020 - 05.2022
Bachelor of Applied Arts And Science - Early Childhood Education
West Texas A&M University
Similar Profiles
Kyle McalisterKyle Mcalister
Volunteer at Wesley Community CenterVolunteer at Wesley Community Center
MARIA DELGADOMARIA DELGADO
Early Childhood Educator at Wesley Community CenterEarly Childhood Educator at Wesley Community Center
Liana HydeLiana Hyde
Student Volunteer at Wesley Community CenterStudent Volunteer at Wesley Community Center