Lily Barrios
Paramount,CA
Summary
I have experience as a cashier and customers service Im friendly with customers. Trustworthy and dedicated shift leader with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Trustworthy and dedicated cashier with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
17
17
years of professional experience
Work History
Shift Leader Manager
McDonald's
07.2006 - Current
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed detailed plans based on broad guidance and direction.
- Tracked receipts, employee hours, and inventory movements
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Developed detailed plans based on broad guidance and direction
- Trained and mentored new employees to maximize team performance
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Leveraged data and analytics to make informed decisions and drive business improvements
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Managed senior-level personnel working in marketing and sales capacities
- Excelled in every store position and regularly backed up front-line staff
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Scheduled staff to establish adequate coverage during peak business hours
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Kept employees operating productively and working on task to meet business and customer needs
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Identified and communicated customer needs to supply chain capacity and quality teams
- Set aggressive targets for employees to drive company success and strengthen motivation
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Assisted in organizing and overseeing assignments to drive operational excellence
- Launched quality assurance practices for each phase of development
- Adhered to company standards and compliance requirements for operations and cleanliness of areas
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Exercised composure under pressure and in escalated customer service scenarios
- Cooperated with coworkers to improve customer experience and manage storefront
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Supervised employees and oversaw quality compliance with company standards for food and services
- Coached crew members to optimize performance and motivate toward more efficient work
- Defined clear targets and objectives and communicated to other team members
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Established team priorities, maintained schedules and monitored performance
Cashier
KFC
07.2016 - 06.2018
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Upsold additional products and services to customers, increasing revenue.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Identified and resolved discrepancies and errors in customer accounts
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Monitored self-checkout systems and provided help in resolving complex problems
- Upsold additional products and services to customers, increasing revenue
- Lifted up to [Number] pounds at once and used forklift to move heavier loads
- Worked with floor team and managers to meet wide range of customer needs
- Restocked and organized merchandise in front lanes
- Maintained current knowledge of store promotions and highlighted sales to customers
- Welcomed customers and helped determine their needs
- Answered questions about store policies and addressed customer concerns
- Responded promptly to requests for assistance, spills and customer inquiries
- Greeted customers entering store and responded promptly to customer needs
- Addressed customer needs and made product recommendations to increase sales
- Handled cash with high accuracy and took care to check bills for fraud
- Tallied cash drawer at beginning and end of each work shift
- Stocked, tagged and displayed merchandise as required
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Learned duties for various positions and provided backup at key times
- Operated cash register to record transactions accurately and efficiently
- Set up new sales displays each week with fresh merchandise
- Processed refunds and exchanges in accordance with company policy
- Performed cash, card and check transactions to complete customer purchases
- Built relationships with customers to encourage repeat business
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Checked personal identifications during alcohol and tobacco sales
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Worked closely with shift manager to solve problems and handle customer concerns
- Assisted customers with returns, refunds and resolving transaction issues
Education
High School Diploma -
Bellflower High School
Bellflower, CA05.1999
Skills
- Customer Needs Assessments
- Performance Motivation
- Payment Processing
- Verbal and Written Communication
Languages
Spanish
Timeline
Cashier
KFC
07.2016 - 06.2018
Shift Leader Manager
McDonald's
07.2006 - Current
High School Diploma -
Bellflower High School
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