Lily Bible
Laramie,WY
Summary
Versatile Assistant General Manager with 3 years of experience overseeing daily hotel operations. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Quality Inn And Suites University
06.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Assisted in recruiting, hiring and training of team members.
Crew Member
McDonald's Fast Food Restaurant
04.2018 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Night Kitchen Manager
IHOP
01.2017 - 02.2018
- Mentored junior team members on proper cooking techniques, kitchen safety protocols, and professional conduct standards to promote career growth within the organization.
- Contributed to the restaurant''s reputation for outstanding culinary offerings through consistent execution of high-quality dishes that met both taste and presentation expectations.
- Maintained a safe and sanitary work environment through diligent cleaning, equipment maintenance, and adherence to health regulations.
- Ensured smooth kitchen operations during high-volume periods by effectively allocating resources, delegating tasks, and providing hands-on support as needed.
- Collaborated with the day management team to seamlessly transition between shifts and maintain consistent service standards.
- Demonstrated adaptability during unforeseen circumstances or emergencies by quickly developing contingency plans to minimize disruption of service delivery.
- Reduced food waste by closely monitoring inventory levels and adjusting ordering practices accordingly.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Shift Leader
Arby's Restaurant
10.2015 - 01.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
Team Member
Arby's Restaurant
06.2013 - 10.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
High School Diploma -
Laramie Senior High School
Laramie, WY05.2015
Skills
- Inventory Control
- Operations Management
- Training and development background
- Customer Retention
- Employee Motivation
Timeline
Assistant General Manager
Quality Inn And Suites University
06.2021 - Current
Crew Member
McDonald's Fast Food Restaurant
04.2018 - 12.2019
Night Kitchen Manager
IHOP
01.2017 - 02.2018
Shift Leader
Arby's Restaurant
10.2015 - 01.2017
Team Member
Arby's Restaurant
06.2013 - 10.2015
High School Diploma -
Laramie Senior High School
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