Lily Bisbee
Poland,ME
Summary
Performance-oriented food service professional excelling in quality control, budget management, and team leadership. Provides exceptional food and service to please customers while maximizing team performance through hands-on training. Strong in customer service, time management, trend tracking, troubleshooting problems, building successful solutions, cultivating positive relationships, exceeding goals, utilizing slow periods effectively, maintaining organized work areas. Skilled in anticipating issues to proactively address front-of-house and back-of-house challenges while ensuring staff performance, customer satisfaction, adherence to health code requirements.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Oracle Management
Poland, Maine
05.2024 - Current
- Opened the store daily, ensuring all equipment and supplies were ready for operations.
- Managed early morning team, assigning tasks to optimize workflow and meet peak demands.
- Conducted daily pre-opening inspections to ensure cleanliness and compliance with health and safety standards.
- Prepared daily inventory reports and placed orders to maintain adequate stock levels.
- Trained new employees on morning routines, food preparation, and customer service standards.
- Ensured cash registers were balanced and ready for transactions at the start of each shift.
- Implemented promotional displays and updated menu boards to reflect current promotions.
- Handled customer inquiries and resolved issues promptly, maintaining a high level of customer satisfaction.
- Monitored product quality and presentation, ensuring consistency with brand standards.
- Coordinated with delivery personnel to receive and verify stock deliveries.
- Maintained accurate records of daily sales, inventory usage, and waste management.
- Conducted morning team meetings to communicate daily goals and company updates.
- Ensured adherence to Dunkin' Donuts' operational standards and policies.
- Assisted with shift transitions by briefing incoming managers on current status and any issues.
Shift Manager
RC Management
Gray, Maine
06.2021 - 08.2023
- Maintained a safe, clean, and positive working environment for all employees during shifts.
- Resolved customer complaints regarding food and service.
- Set and maintained target goals for customer service times, set standards for employees' hospitality.
- Generated reports for management review.
- Checked register for cash and charge totals at the beginning and end of each shift.
- Inspected store/restaurant for cleanliness and workflow efficiency.
- Monitored front and back of store/restaurant for operational efficiency.
- Cross-trained employees to overcome potential workflow issues.
- Kept operations smooth and professional with consistent opening, closing and shift change task lists.
- Trained new employees on closing responsibilities, policies, and procedures.
- Managed daily store closing procedures, ensuring accurate reporting and efficient processes.
Education
Bachelor of Arts - Psychology
University of Maine
Orono, ME05-2025
High School Diploma -
Hebron Academy
Hebron, ME05-2021
Skills
- Customer Service Excellence
- Team Leadership
- Operational Efficiency
- Staff Training and Development
- Financial Management
- Crisis Management
Certification
ServSafe Certification: Food Protection Manager Certification
- Successfully completing the course and examination set forth for the ServSafe Food Protection Manager Certification Examination, accredited by the American National Standards Institute (ANSI)—Conference for Food Protection (CFP). Effective January 2021 - January 2025.
Timeline
Restaurant Manager
Oracle Management
05.2024 - Current
Shift Manager
RC Management
06.2021 - 08.2023
Bachelor of Arts - Psychology
University of Maine
High School Diploma -
Hebron Academy
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