Lily Bowers
Owings Mills,MD
Summary
Empathetic professional transitioning from massage therapy to Human Resources. Leverages strong communication, conflict resolution, and relationship-building skills gained from confidential client interactions. Seeking HR Business Partner role to enhance organizational culture and engagement through expertise in employee relations and problem-solving.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
License Massage Therapist
Nava Health and Vitality
Fairfax, VA
08.2025 - Current
- Delivered individualized service, adapting communication styles to enhance client engagement.
- Completed intake forms and health histories accurately, ensuring confidentiality and thorough documentation.
- Fostered a collaborative, service-oriented team environment that prioritized client satisfaction.
- Supported front‑desk operations including scheduling, payments, and customer inquiries.
License Massage Therapist
Silk Rose Spa
Alexanderia, MD
01.2025 - Current
- Established trusted relationships with diverse clients, ensuring confidentiality and professionalism.
- Addressed client concerns and de‑escalated sensitive situations with empathy and sound judgement to maintain client satisfaction.
- Educated clients on wellness plans, demonstrating coaching and communication strengths.
- Managed detailed client records, treatment notes, and scheduling with accuracy.
- Coordinated with staff to streamline daily operations and enhance overall client experience.
Education
Associate of Applied Science -
Community College of Philadelphia
Philadelphia, PA05-2024
Certificate of Technical Studies - Massage Therapy
McCann School of Business And Technology
Carlisle, PA06-2013
Skills
- Client Care
- Client Interaction
- Onboarding support
- Employee Relations & Support
- Conflict Resolution
- HR policy implementation
- Documentation & Recordkeeping
- Scheduling & Coordination
- Time Management & Prioritization
- Microsoft Office & Teams
- Confidentiality & Ethics
Certification
Massage Therapy License
Timeline
License Massage Therapist
Nava Health and Vitality
08.2025 - Current
License Massage Therapist
Silk Rose Spa
01.2025 - Current
Associate of Applied Science -
Community College of Philadelphia
Certificate of Technical Studies - Massage Therapy
McCann School of Business And Technology