Lily Calavitta

Hiring Manager

• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.

Floral Department Manager

• Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother's Day, and Christmas.
• Competitive with other stores sales especially during holidays.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completing tasks by deadlines
• Display perfectionism
• Assisted in the preparation for our internal audit

Sales associate

• Organizing files and charts for patients appointments
• Answered customer questions about sizing, accessories, and merchandise care.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

Retail Management

• Many tasks and duties within this position, having full communication with sales reps and designing sketch artist's for merchandise design
• As well as working with plush suppliers for souvenirs and children's merchandise
• Deciding on quality , quantity and sale pricing, and keeping track of inventory

Floor Supervisor

• Key Holder
• Table touching
• Time managing preventing overflow for staff
• Customer relations and building a nice friendly experience to keep them returning
• Bank drops, opening and closing restaurant responsibilities.

Bartending

• Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
• Properly serving and portioning as well as making sure their age is of the limit and the ID is legit.
• Tips certified (2018)

Serving

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Servsafe certified (2018)

Overnight Audit

• Kept accounts in balance and ran daily reports to verify totals.
• Reviewed checklist on daily basis and planned shift accordingly.
• Logged wake-up call requests
• Ran computer reports punctually
• Prepared continental breakfast food for morning staff.
• Leaving each shift with an email update of any evening disturbances or customer concerns

Lead Barista

• Meeting our customers requests while sustaining operations.
• Cafe department inventory monthly.
• Consistently maintaining a clean and organized workspace, adhering to health and safety regulations.
• Preparing for local big gatherings to bring in more volume than our week to week sales.
• serving breakfast and lunch menu items as well.

Bartender

• Enhanced customer satisfaction by providing exceptional bartending services.
• Making sure our customers are not over served.
• Carding customers accordingly as well as locking liquor up daily after closing

Banquet Server/Bartender

• Having the ability to multitask in large groups of people.
• Making sure food stays hot, as well as not sitting for more than the time quote due to safety laws
• Punctually closing the open bar to not serve during windows of time that are not on the contract.