- Classically Trained Opera Singer with 9 years of vocal performance experience, including solo and ensemble work across various venues and styles
- Music Educator & Lifelong Learner, passionate about sharing the transformative power of music through teaching, mentoring, and ongoing study
- Culinary Enthusiast with a deep appreciation for global cuisine and hands-on experience in food preparation, hospitality, and customer engagement
- Strong interest in arts, education, and community-building, continuously seeking opportunities to merge creativity with service
Lily Carlson
Honolulu,HI
Summary
- Customer Service & Guest Engagement: Proven track record of enhancing customer experiences through attentive service and personalized interactions at El Mariachi 2 and Coffee Bean & Tea Leaf.
- Team Leadership & Training: Experienced in leading teams, enforcing company policies, and training new staff to uphold service standards and drive team performance.
- Group Instruction & Learning Environments: Skilled in delivering clear group instruction and fostering inclusive, positive learning and working environments.
- Cash Handling & Point of Sale (POS): Proficient in managing cash transactions accurately and efficiently, ensuring financial accountability.
- Operational Excellence & Safety Compliance: Strong attention to detail in maintaining safety standards and operational procedures.
- Relationship Building: Adept at cultivating rapport with guests, students, and team members to build trust and encourage repeat engagement.
Overview
1
1
year of professional experience
Work History
Music Teacher's Assistant
Hawaii Youth Opera Chorus
08.2025 - Current
- Supported student development through personalized attention and feedback during music practice sessions.
- Organized classroom materials, ensuring resources were readily available for effective teaching sessions.
- Implemented engaging activities that fostered a positive learning environment for diverse learners.
- Collaborated with the music teacher to create performance opportunities for students, showcasing their talents and fostering a sense of accomplishment.
- Assisted lead teacher in lesson planning and classroom management activities.
Server
El Mariachi 2
01.2025 - Current
- Provided exceptional customer service by effectively communicating menu items and specials.
- Learned and followed health and safety regulations to maintain a safe dining environment for guests.
- Engaged with customers to gather feedback, contributing to improvements in service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Adapted quickly to changing situations, including high-pressure environments during peak hours.
- Supported team efforts by participating in training sessions on service standards and safety protocols.
- Handled cash transactions accurately and efficiently, ensuring proper reporting at end of shifts.
Manager on Duty
Coffee Bean & Tea Leaf
06.2024 - 11.2024
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring availability of products for customer demand.
- Coordinated team schedules to optimize coverage during peak hours.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Trained employees in essential job functions.
Education
High School Diploma -
Radford Highschool
Honolulu, HIEarly Childhood Education
Honolulu Community College
Honolulu, HISkills
- Verbal and written communication
- Relationship building
- Group and individual instruction
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Exceptional customer service
- Sales and marketing
- Policy enforcement
Interests
Timeline
Music Teacher's Assistant
Hawaii Youth Opera Chorus
08.2025 - Current
Server
El Mariachi 2
01.2025 - Current
Manager on Duty
Coffee Bean & Tea Leaf
06.2024 - 11.2024
High School Diploma -
Radford Highschool
Early Childhood Education
Honolulu Community College
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