Lily Casey
Cork, Ireland
Summary
Analytical Law and Politics graduate with a solid foundation in legal research and public policy. Strong research, communication, and problem-solving skills facilitate effective analysis of complex legal issues. Committed to continuous legal development and delivering high-quality work in collaborative environments while adapting to new challenges.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Intern
Kelso-Burnett Co.
Chicago, Illinois
06.2026 - 08.2026
- Organized inventory and labeled products for streamlined access and inventory management.
- Assisted in daily operational tasks, contributing to efficient workflow and a tidy work environment.
- Attended training sessions to enhance knowledge of workplace safety protocols. to learn best practices for workplace safety.
Customer Service Representative
Complete Outsource Solutions
Cork
06.2025 - 03.2026
- Addressed and resolved customer complaints to restore satisfaction and loyalty.
- Provided accurate product information and resolved customer inquiries to improve overall service experience.
- Collaborated with team members to improve service processes.
Legal Intern
Dunnes Stores
Dublin
06.2024 - 12.2024
- Drafting legal documents such as official legal correspondence and NDAs.
- Preparing case files for ongoing litigation proceedings.
- Assisting the in-house property solicitor with legal documentation, lease agreements, and property-related compliance.
- Researching and presenting a CPD training session to the legal department.
- Maintained a contract register of ongoing negotiations and signed contracts.
- Conducted horizon scanning by interpreting and applying new regulations to the business, providing weekly research reports to management to inform compliance strategy.
Support Centre Analyst Intern
Park Place Technologies
Cork
06.2023 - 05.2024
- Resolved customer software-related issues promptly, recommending optimal solutions to enhance user experience.
- Documented customer interactions and solutions in CRM system, improving future support processes.
- Researched and presented a project analyzing support case data, identifying trends to inform strategic decisions.
- Delivered actionable insights to enhance product design and customer support strategies.
Education
St Mary's Secondary School Macroom
2016-2022LLB - Law And Politics
University of Limerick
2022-2026Skills
- Contract drafting
- Legal research
- Legal compliance
- Operational support
- Client relations
- Effective communication
- Team collaboration
Accomplishments
- GAISCE 2020
Certification
- First Aid Certificate
Affiliations
- Student Council Member 2016-2022
- Mental Health Committee 2018-2022
- Sales Team Manager for TY mini company
- Social Media Manager for TY show
Timeline
Intern
Kelso-Burnett Co.
06.2026 - 08.2026
Customer Service Representative
Complete Outsource Solutions
06.2025 - 03.2026
Legal Intern
Dunnes Stores
06.2024 - 12.2024
Support Centre Analyst Intern
Park Place Technologies
06.2023 - 05.2024
St Mary's Secondary School Macroom
LLB - Law And Politics
University of Limerick