Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lily Chilton

Albuquerque,New Mexico

Summary

I am a high school graduate and college student with over four years of experience employing excellent communication, teamwork skills, selling, and technical abilities to solve problems. I have experience in a variety of environments, both hectic and fast-paced, as well as precise and organized. I have worked in customer service, housekeeping, repair, estate management, and sales. I am confident in my ability to multitask, work efficiently, build community bonds, and meet expectations and deadlines.

Overview

4
4
years of professional experience

Work History

Sales Associate

Lowes Home Improvment
Albuquerque, NM
08.2024 - Current
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed promotional strategies to increase sales volume.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Tracked sales performance metrics to identify trends in market place.
  • Processed credit card transactions quickly and securely.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Estate Assistant

Blue Raven Estate Sales
Albuquerque, NM
06.2024 - 07.2024
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with customers.
  • Conducted research on properties to determine their value and potential profitability.
  • Inspected properties regularly to identify any maintenance or repairs that may be needed.
  • Coordinated with vendors to ensure timely completion of projects.
  • Organized estate sales.
  • Researched and priced possessions.
  • Assisted customers in purchasing possessions.
  • Organized purchase history and finances.
  • Organized products in warehouses and estates.
  • Engaged in teamwork with other associates.
  • Communicated with homeowners and companies.
  • Gives estate tours to customers.
  • Help with minor house projects and repairs.
  • Communicate with estate managers and gated communities.
  • Assist customers in finding the products they are looking for.
  • Work in fast-paced environments.
  • Move job sites regularly, and adjust accordingly.
  • Advertised estate sales and products.
  • Worked with online scheduling and employee communication.
  • Communicated with clients to determine property needs and budget constraints.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Promoted active listings through social media marketing, open houses and newsletters.

Blind Repair Technician

Blinds Direct By Bud
Albuquerque, NM
05.2022 - 08.2023
  • Repaired a variety of window blind brands, both manual and electric.
  • Used sewing skills and glue to repair fabric.
  • Used tools such as screwdrivers, drills, hammers, ladders, and much more.
  • Answered the phone and interacted with customers, providing advice and information, and setting up appointments.
  • Interacted with customers in the shop taking payments and displaying products.
  • Tested out products for repairs or for quality assurance.
  • Organized paperwork such as customer records, bills, and company information.
  • Recorded and took in company mail.
  • Read blueprints accurately in order to properly assemble components according to design specs.
  • Operated machinery safely while assembling complex parts of the product.
  • Stocked shelves with necessary tools and supplies required for daily tasks.
  • Completed accurate measurements and calculations to for project requirements.
  • Assembled and completed products according to production schedules.
  • Measured and marked cutting lines on materials and products.
  • Tracked material inventories and ordered new parts to prevent shortages.
  • Organized business emails.
  • Designed promotional posters.
  • Tidied the shop in ways such as vacuuming and emptying trash receptacles.

Part-time Housekeeper at Bed and Breakfast

GirlieBird&CO
Albuquerque, NM
05.2021 - 07.2021
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Organized closets with hangers for guests' clothing items.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Inspected furniture for damage or stains in between guest stays.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Education

High School Diploma -

Oak Grove Classical Academy
Albuquerque, NM
05-2024

Skills

  • Customer Service
  • Organizing
  • Equipment Repair
  • Equipment Inspection
  • Safety Management
  • Service Documentation
  • Mechanical skills
  • Team Collaboration
  • Residential Cleaning
  • Supply Inventory Management
  • Housekeeping
  • Time management
  • Sales trends
  • Product sales
  • Fraud detection
  • Professional demeanor
  • Hospitality and accommodation
  • Meeting deadlines
  • Sales expertise
  • Stocking and receiving
  • Problem-solving skills
  • Multitasking

Accomplishments

  • I graduated High School with over a 4.0 GPA, and was recognized by the National Honor Society. I have also completed over 60 hours of community service in the past 4 years.

Languages

Spanish
Limited
Malayalam
Elementary
Latin
Professional

Timeline

Sales Associate

Lowes Home Improvment
08.2024 - Current

Estate Assistant

Blue Raven Estate Sales
06.2024 - 07.2024

Blind Repair Technician

Blinds Direct By Bud
05.2022 - 08.2023

Part-time Housekeeper at Bed and Breakfast

GirlieBird&CO
05.2021 - 07.2021

High School Diploma -

Oak Grove Classical Academy

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