Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lily Christiansen

Spring

Summary

Dynamic sales and customer service professional with a proven track record at Valhalla Sport, excelling in customer relationship building and social media management. Adept at conflict resolution and inventory management, I consistently enhance customer satisfaction and drive repeat business through effective sales strategies and a commitment to excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Service

Valhalla Sport
Houston
05.2022 - Current
  • Worked with customers to provide clarity on item descriptions, as well as assisting over 50 customers daily with finding items.
  • Operated several company social media sites, as well as handling online listings for sales purposes.
  • Handled customer inquiries, complaints, and returns with professionalism to ensure satisfaction.
  • Built strong customer relationships, increasing repeat business, and brand loyalty.
  • Maintained a clean, organized, and visually appealing sales floor to enhance the shopping experience.

Server/ Expo

Buffalo Wild Wings
San Marcos
02.2025 - 06.2025
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Cashier/Line Cook

Buddys' Burger
San Marcos
03.2024 - 01.2025
  • Provided excellent customer service while efficiently handling cash, credit, and mobile payments.
  • Prepared and cooked food according to restaurant standards, maintaining quality and speed.
  • Collaborated with team members to ensure fast and efficient service during peak hours.
  • Maintained cleanliness and organization of the workspace, adhering to food safety regulations.

Host

Hildees Dine-In
Wimberley
09.2023 - 12.2023
  • Greeted guests warmly, managed waitlists, and efficiently seated customers to maximize table turnover.
  • Communicated with servers and kitchen staff to optimize guest experience and service flow.
  • Assisted in handling customer concerns, ensuring satisfaction and a positive dining experience.
  • Provided excellent customer service by answering questions and accommodating special requests.

Education

High School Diploma -

Grand Oaks HS
Spring, TX
05-2022

Skills

  • Customer service
  • Social media management
  • Sales strategies
  • Inventory management
  • Visual merchandising
  • Conflict resolution
  • Data entry
  • Cash handling
  • Staff training and development
  • Cross-functional team management

Certification

  • Food Handlers License
  • Texas Alcohol Beverage Commission License
  • Proficient in Microsoft Office

References

Thom Christiansen, 337.781.4934

Timeline

Server/ Expo

Buffalo Wild Wings
02.2025 - 06.2025

Cashier/Line Cook

Buddys' Burger
03.2024 - 01.2025

Host

Hildees Dine-In
09.2023 - 12.2023

Manager, Sales and Customer Service

Valhalla Sport
05.2022 - Current

High School Diploma -

Grand Oaks HS

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